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Missing emails in Outlook/Exchange 2007 RRS feed

  • Question

  • Hello, I have a user who started noticing some of his emails were not showing
    up in his inbox. I have checked everything I can think of. Here is the run
    down:

    Emails seems to be random, some with attachments, some without. From
    different senders. In some cases he already got many emails from the sender
    in the past, even that day, but then one will not show up. The only
    similarity I can see is that they are all external senders so far.

    I have searched all his pst files and in OWA.

    Message Tracking in Exchange 2007 says they got delivered to his inbox.

    Emails are not in OWA, or in the deleted items in OWA.

    There are no rules set up.

    I have checked the views and filters, reset everything to default.

    No spam settings set in Outlook.

    User has one computer in cached mode and one not in cached mode. And neither
    have the missing emails.

    In one case he saw the notification bubble pop up on his desktop but the
    email was not in his inbox.

    No forwarding setup and nothing else strange in his account on Exchange.

    So far it has happened about 9 times that we are aware of.

    I am going to create a new profile for him today, and if that doesn’t work,
    I’m going to delete and re-create his inbox.
    Does anyone have any suggestions? Any help would be greatly appreciated.
    Thank you.

    -Simon Suster
    Thursday, February 4, 2010 9:33 PM

Answers

  • Hi,

    From the symptom, that seems the client side issue. If possible, please temporary stop using Outlook, then use OWA to monitor this issue. Please check whether we encounter this issue again in OWA.

    To recreate the Outlook profile for the user is a method you can try.

    Thanks

    Allen
    • Marked as answer by Allen Song Friday, February 26, 2010 6:01 AM
    Wednesday, February 10, 2010 8:48 AM
  • Agree with Allen, and suggest that if the missing items show up in OWA, try starting Outlook on the user's machine with the /cleanviews switch before you blow away the profile.
    • Marked as answer by Allen Song Friday, February 26, 2010 6:01 AM
    Wednesday, February 10, 2010 11:50 AM

All replies

  • Hello Simon,

    Email doesn't disappeares automatically unless there is user or any other software or any other device involvement. You have done everything and if you can't see those email in the OWA then there is no other way you can get those email unless you have deleted retention set or have good backup.

    Here are few articles which will help you to avoid this type of situations.

    How can I recover items that I have "hard deleted" in Outlook?
    http://support.microsoft.com/kb/246153

    Using Recovery Storage Group in Exchange 2007
    http://www.petri.co.il/using_rsg_in_exchange_2007.htm


    Arun Kumar | MCSE - 2K3 + Messaging | ITIL-F V3
    • Proposed as answer by Arun_Kumar Thursday, February 4, 2010 10:10 PM
    Thursday, February 4, 2010 10:10 PM
  • Hi,

    From the symptom, that seems the client side issue. If possible, please temporary stop using Outlook, then use OWA to monitor this issue. Please check whether we encounter this issue again in OWA.

    To recreate the Outlook profile for the user is a method you can try.

    Thanks

    Allen
    • Marked as answer by Allen Song Friday, February 26, 2010 6:01 AM
    Wednesday, February 10, 2010 8:48 AM
  • Agree with Allen, and suggest that if the missing items show up in OWA, try starting Outlook on the user's machine with the /cleanviews switch before you blow away the profile.
    • Marked as answer by Allen Song Friday, February 26, 2010 6:01 AM
    Wednesday, February 10, 2010 11:50 AM