urgent help with pc RRS feed

  • Question

  • just to get straight to the point i seem to have a major problem with my pc

    it doesn't allow me to install any anti virus/ security software i have tried nearly all i can think of,

    first thing i tried ..

    i did extensive research on the problem and decided it may be a maleware infection so i attempted to install malwarebytes programm it installed succescfully but refused to run

    with the following message

    "run-time error 339

    component "vbalsgrid6.ocx" or one of its dependencies not correctly registered: a file is missing or invalid"

    after doing abit of research i tried the following fix where i renamed the download and went into the program files showed all the hidden files and attempted to rename all the .exe files but it wouldn't let me re name any of them it just seems to stay the same so i gave up on that area.

    i noticed that my disk backup feature kept continuously reporting failed due to there being insufficient memory on my hard drive also on my connection status icon it seems to say the same thing when i mouse over it " not enough storage is available to complete this operation. this is untrue ofc as i have over 60g free space remaining

    i followed up on this issue and attempted to fix it. following this error code


    i went on this site http://www.fixwindowserror.net/fix-0x800700e and followed their advice but to no avail

    but the installation of the driver update failed with the following message

    The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

    in an attempt to resolve this i run  Services.msc but it was blank...sigh and so i set out to try figure that problem out tried a fix but got a error coded 0x80004005

    i gave up on that and decided to try kaspersky online scanner but it failed to update tried a few times till i gave up and moved to Norton power eraser it founf something i removed it but none of my problems went away.

    so far i do not have a anti virus software as i uninstalled it to try install trend micro security but that failed and when i tried to get mcafee back it failed to install too

    all i have is spybot snd pc tools spyware doctor and windows firewall as my defense :O please help in any way possible

    also i cant run a sfc scan it keep saying could not start the repair service ect (run cmd as admin)

    pc is a dell dimension e521 vista 32 bit

    more info available if needed

    Monday, November 29, 2010 2:33 AM


  • Hi,

    Thanks for posting!

    This issue can occur due to corrupt windows installer components. Please try the following steps to fix it:

    Step 1.Register Windows Installer
    1. Press "Start" and choose "Run".
    2. Type in "cmd" (without quotation marks) and press "OK".

    3. In the command line, type in the following command and press Enter:
    MSIexec /unregister

    4. Then, type in the following command and press Enter:
    MSIexec /regserver

    After finishing the above steps, please check the result again. If the issue persists, please click "Start", click "Control Panel", and click "Add/Remove Programs" to check if Windows Installer 4.5 has been installed. If it has, please highlight and remove it. After that, please reinstall Windows Installer 4.5 from the following link.

    Windows Installer 4.5 Redistributable


    After that, please check if we can install Windows Installer Cleanup Utility.


    Note: Please download it via IE and save it onto your desktop. Then, double click and install it.

    What is the result? If the issue even exists, let's refer following steps to repair installer components.

    Step 2.Replace the corrupted Windows Installer files:
    A. Enter Safe Mode:
    1. Restart the computer.
    2. Keep pressing the F8 key until the Windows Startup menu appears.
    3. Choose Safe Mode, and press Enter.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

    B. Replace the dll files:
    1. Click Start-> Search.
    2. Select "All files and folders", and then search for the following files:


    If we find any of the above files, please right click to rename this file to (such as MSI.old). Please understand that we may not find all the files listed above. If so, it is normal. Please continue to search for the rest of the files.

    3. Put the Windows XP CD to CD-ROM.
    4. Click Start->Run.
    5. Type cmd and press enter.
    6. In the DOS Window, type the following command and press Enter after every line.

    expand -r D:\I386\msi.dl_ c:\windows\system32
    expand -r D:\I386\msihnd.dl_ c:\windows\system32
    expand -r D:\I386\msisip.dl_ c:\windows\system32
    expand -r D:\I386\msimsg.dl_ c:\windows\system32
    expand -r D:\I386\msiexec.ex_ c:\windows\system32

    Note: I am assuming that your CDROM drive letter is "D". Please use the actual drive letter to substitute "D". There is a space before C:\WINDOWS.

    7. Click start and choose run. Type “MSIEXEC /regserver” (without quotation mark) in the open box and click OK.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, November 30, 2010 9:48 AM