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  • Question

  • my hp computer is saying that the charger is plugged in but its not charging how can fix this. i need to   know if its a driver problem or is it a bad battery.  i have a windows 7 professional. hp G3 notebook PC

    Monday, February 12, 2018 5:24 AM

All replies

  • Hi,

    How long have you been using your laptop?
    Battery has its life-span. It varies by model and usage, but charging over 500 - 1,000 times, battery comes to end of its life-span.

    HP provides some diagnostics tool. Please download & install it, and check if your battery is working.
    HP PC Hardware Diagnostics


    Monday, February 12, 2018 7:22 AM
  • Hi,

    When you plug the charger, did the screen get lighten?

    Since there may be many reasons that leading to this problem, you can refer this link to trouble shoot it.

    Seeing if it is caused by windows problem, charger problem, battery problem,Inernal Motherboard problem.

    It is suggested that you can do a power reset , update your BIOS, which is helpful for a user with the same problem.

    Note: this is a 3rd party link, we don't have any warranties on this website. It's just for your convenience.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    Wednesday, February 28, 2018 7:30 AM