locked
Cannot get IE11 to install - 40007 RRS feed

  • Question

  • OS: Windows Server 2008 R2 SP1....

    I have installed all the pre-requistes hotfixes and rebooted. Try to install IE11 and keeps on failing on this:

    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.

    How is this possible if even the logs state I have all the correct versions installed! The logs do not even show why it is failing except stating it is trying to connect to the internet to get more hotfixes - well...this is not possible as our servers have no internet access at all and I cannot even try and force it to change that..what patches/hotfiex am I still missing??

    00:00.078: Command line: "C:\InternetExplorer11_Install\IE11-Windows6.1-x64-en-us.exe" /quiet /update-no /norestart /log:C:\logs\
    00:00.094: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:11.110: INFO:    Previous version of Internet Explorer: 10.0.9200.16521
    00:12.469: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:12.906: INFO:    ...and 11.1.0.0...
    00:12.906: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:13.016: INFO:    iexplore.exe version check success. Install can proceed.
    00:13.110: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:13.141: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:13.250: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:14.094: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:31.500: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:31.578: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE11829.tmp\Spelling_en.msu.
    00:31.594: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:31.625: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE11829.tmp\Hyphenation_en.msu.
    00:31.703: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    01:24.516: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE11829.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE11829.tmp\HardwareBlockingList.xml"
    01:25.969: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    01:40.172: INFO:    Hardware support check succeeded. Installation will continue.
    01:41.172: INFO:    Windows 7 operating system detected.
    01:41.516: INFO:    Service pack major: 1
    01:41.547: INFO:    Service pack minor: 0
    01:41.563: INFO:    Service pack name:  Service Pack 1
    01:46.547: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    01:47.625: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    01:48.500: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.22436 >= 6.1.7601.21863 (True)
    01:48.547: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    01:48.578: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    01:48.594: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    01:50.610: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    05:01.969: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    05:03.594: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
    05:29.516: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE11829.tmp
    05:31.125: INFO:    Unable to remove directory C:\Windows\TEMP\IE11829.tmp, marking for deletion on reboot.
    05:31.406: INFO:    Released Internet Explorer Installer Mutex


    Friday, March 27, 2015 10:55 PM

Answers

  • OS: Windows Server 2008 R2 SP1....

    I have installed all the pre-requistes hotfixes and rebooted. Try to install IE11 and keeps on failing on this:

    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.

    How is this possible if even the logs state I have all the correct versions installed! The logs do not even show why it is failing except stating it is trying to connect to the internet to get more hotfixes - well...this is not possible as our servers have no internet access at all and I cannot even try and force it to change that..what patches/hotfiex am I still missing??

    <....>

    01:48.594: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.

    Since the logfile doesn't confirm (there is no True result on this log line) that the segoeui font is present/correct it's probably that issue?

    http://support.microsoft.com/en-us/kb/2847882


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Saturday, March 28, 2015 5:06 AM