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I need help with recovering from unexpected shutdown RRS feed

  • Question

  • I have a acer aspire one running windows 7 starter. It keeps restarting and then blue screen and when it comes back it has an error message wich reads windows has recovered from an unexpected shutdown.... Why???? Here is a link to my Dump files please look over and respond.. Thank you....Dump.zip (file://PENNY-PC/Users/penny/SkyDrive/Dump.zip)

    Saturday, August 4, 2012 6:25 PM

Answers

  • Please post copies of your dumpfile and sysdata.xml as shared files to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

    Is your Windows 7 32 bit or 64 bit?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.
    http://www.nirsoft.net/utils/driverview.html

    Please post a copy of your sysdata.xml file as a shared file to your Sky Drive. Here’s an example of the file path:
    C:\Users\”UserName”\AppData\Local\Temp\WER-125393-0.sysdata.xml

    Providing a copy of your sysdata.xml file is an alternative to using Driver View.


    Hope this helps, Gerry


    • Edited by Gerry C J Cornell Sunday, August 5, 2012 11:28 AM
    • Proposed as answer by Jeremy_Wu Monday, August 6, 2012 7:44 AM
    • Marked as answer by Nicholas Li Wednesday, August 15, 2012 6:27 AM
    Sunday, August 5, 2012 11:27 AM

All replies

  • Please Upload the Files here : http://Skydrive.live.com

    Regards,


    MCT / MCITP / MCTS / MCSA / MCSE / C|EH

    Sunday, August 5, 2012 10:18 AM
  • Please post copies of your dumpfile and sysdata.xml as shared files to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

    Is your Windows 7 32 bit or 64 bit?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.
    http://www.nirsoft.net/utils/driverview.html

    Please post a copy of your sysdata.xml file as a shared file to your Sky Drive. Here’s an example of the file path:
    C:\Users\”UserName”\AppData\Local\Temp\WER-125393-0.sysdata.xml

    Providing a copy of your sysdata.xml file is an alternative to using Driver View.


    Hope this helps, Gerry


    • Edited by Gerry C J Cornell Sunday, August 5, 2012 11:28 AM
    • Proposed as answer by Jeremy_Wu Monday, August 6, 2012 7:44 AM
    • Marked as answer by Nicholas Li Wednesday, August 15, 2012 6:27 AM
    Sunday, August 5, 2012 11:27 AM