Service Manager Notification Assigned User RRS feed

  • Question

  • Hi, how are you?
    Currently I have Service Manager 2012 RTM.

    a requirement that I have is to notify a user group when an incident is created, it works by creating a notification

    Now I'm in another requermiento to notify an analyst when an incident is assigned to it.

    my question is:

    I can create a subscription Service manager, applied to a group of analysts.
       my goal is to only notify the user assigned and not the whole group?

    what should I do?

    Can someone help me out

    Tuesday, June 16, 2015 11:41 PM


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