Hi,
To reduce confusion, I suggest focusing on the Windows Update issues here. For the IE crash issue, please submit a new thread in our Windows Vista IE forum and for the sidebar issue, please submit a new thread in our Windows Vista Application forum. Thank you for your understanding and cooperation.
Windows Vista IE forum
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=715&SiteID=17
Windows Vista Application forum
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=722&SiteID=17
I suggest manually checking for updates from Control Panel -> Windows Update -> Check for updates. What’s the result? Does any error message or error code appear?
If so, let’s perform the following steps to troubleshoot the issue.
Step 1 Rename Windows Update Temporary folders
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1. Click Start, in Start Search item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop Cryptsvc
cd /d %windir%\SoftwareDistribution
rd /s /q DataStore
ren %windir%\system32\catroot2 catroot2.old
net start wuauserv
net start Cryptsvc
3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.
4. Refer to the Desktop and right click the register.bat file, then choose Run as administrator.
5. You will see a DOS-like window processing.
Step 2 Remove Viruses
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Please update your anti-virus software and perform a virus scan.
Step 3 Clean Boot
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1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.
Note: Please click Continue if the "User Account Control" window pops up.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Restart the computer and test the issue.
Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".
Please manually check for updates in the Clean Boot environment. If the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.
If the issue persists, I suggest manually downloading and install Windows Vista Service Pack 1 from the following site:
For Windows Vista 32bit:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en
For Windows Vista 64bit:
http://www.microsoft.com/downloads/details.aspx?FamilyID=874a414b-32b2-41cc-bd8b-d71eda5ec07c&DisplayLang=en
After Windows Vista Service Pack 1 is installed, please manually check for updates again.
If any error message appears, please help me collect the following information for further research.
Screenshot
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1. When the error message appears, press Print Screen (Pr Scrn) (next to the F12 button) to capture a screen shot.
2. From Start, type "MSPAINT" (without the quotation marks) in the Open box, and then click OK.
3. Use Ctrl + V to paste the screen shot to the canvas.
4. From the File menu, go to Save and save as a JPG file.
WindowsUpdate.log
=============
1. Click Start, type: %windir% and press OK.
2. Locate a file named "WindowsUpdate.log".
CBS.log
=====
1. Click Start, type %windir%\Logs\CBS and press OK.
2. Locate a file named “CBS.log”.
Please upload the above files from the following FTP site:
https://sftus.one.microsoft.com/choosetransfer.aspx?key=00bcd2f0-ad0c-4839-a8dd-e2076bf77a7c
Password: -e{]48rFrePpVkV
Hope it helps.
Tim Quan - MSFT
