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Win7 64 Dell Opti 960 will not wake up if left on RRS feed

  • Question

  • I have this opti960 win 7 64x 8 gb memory that 3 out of 5 days will not wakeup in the morning if left on at night. It has been in production for over a year with no problems. This has been going on for the last couple of months before and after sp1 was installed. Office 2010 and CS4 is also installed on this machine. After the first two weeks I reinstalled the OS because I found some malware and Trojans on it. The user installs 7 themes on the machine. It is in a network domain environment. The screen saver had some questionable behavior also.

    Any help would be appreciated Thanks

    John R

     

     


    John R

    Power Efficiency Diagnostics Report

    Computer Name KS-HQ-OD
    Scan Time 2011-05-03T13:54:36Z
    Scan Duration 60 seconds
    System Manufacturer Dell Inc.
    System Product Name OptiPlex 960
    BIOS Date 01/21/2011
    BIOS Version A11
    OS Build 7601
    Platform Role PlatformRoleSOHOServer
    Plugged In true
    Process Count 47
    Thread Count 574
    Report GUID {9a4af27b-4b18-4e32-9d98-c379c3678d7b}

    Analysis Results

    Errors

    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_3A68
    Host Controller Location PCI bus 0, device 26, function 1
    Device ID USB\VID_8086&PID_3A68
    Port Path  
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_3A68
    Host Controller Location PCI bus 0, device 26, function 1
    Device ID USB\VID_045E&PID_0750
    Port Path 1
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Microsoft Hardware USB Mouse
    Host Controller ID PCI\VEN_8086&DEV_3A68
    Host Controller Location PCI bus 0, device 26, function 1
    Device ID USB\VID_045E&PID_0040
    Port Path 2
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

    Warnings

    Power Policy:Display timeout is long (Plugged In)
    The display is configured to turn off after longer than 10 minutes.
    Timeout (seconds) 1800
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

    Information

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 156000
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    CPU Utilization:Processor utilization is low
    The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
    Average Utilization (%) 0.28
    Battery:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported true
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle (C) State Count 3
    Performance (P) State Count 4
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle (C) State Count 3
    Performance (P) State Count 4
    Throttle (T) State Count 0

    John R
    Tuesday, May 3, 2011 2:12 PM

Answers

  • Hi John,

     

    Please let me know if the issue exists before reinstalling the OS?

     

    Generally, the issue is caused by incorrect devices' driver. I suggest updating BIOS, downloading the drivers from the manufacture's site and then installing them manually.

     

    http://support.dell.com/support/downloads/driverslist.aspx?os=W764&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PLX_960&hidos=WLH&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False

     

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the issue persists, make sure your power option is set correctly. Also try the Device Clean Boot.

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    After that, restart the computer and then test the issue. If it does not occur, you can enable the device one by one to narrow down this issue.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by John Reedy Monday, May 9, 2011 1:19 PM
    Wednesday, May 4, 2011 2:06 AM

All replies

  • Hi John,

     

    Please let me know if the issue exists before reinstalling the OS?

     

    Generally, the issue is caused by incorrect devices' driver. I suggest updating BIOS, downloading the drivers from the manufacture's site and then installing them manually.

     

    http://support.dell.com/support/downloads/driverslist.aspx?os=W764&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PLX_960&hidos=WLH&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False

     

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the issue persists, make sure your power option is set correctly. Also try the Device Clean Boot.

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    After that, restart the computer and then test the issue. If it does not occur, you can enable the device one by one to narrow down this issue.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by John Reedy Monday, May 9, 2011 1:19 PM
    Wednesday, May 4, 2011 2:06 AM
  • Niki, yes this this problem did exist before I reinstalled the os. I did update the bios and downloaded the drivers from the manufactures web site.

    I think I found the problem, the network card driver was a newer driver than what was on dells site. I think the nic driver was installed from windows updates. I will monitor it and if it is resolved I will mark your reply as the answer.

    Good troubleshooting process, Thanks

    John R


    John R
    Wednesday, May 4, 2011 12:52 PM
  • Hi John,

     

    I am currently standing by for an update from you and would like to know how things are going. If you have any feedback, please let me know.

     

    Best Regards,

    Niki

     


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, May 9, 2011 4:47 AM
  • The nic driver got updated and after I installed the old driver it was fixed. Thanks for the help and advise Niki much appreciated

    John R


    John R
    Monday, May 9, 2011 1:19 PM