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Bluescreen unknown RRS feed

  • Question


  • My blue screen error returns no results on google :s

    Doesn't seem to occur during any specific task.

    anyway, here it is...

      BCCode:    50
      BCP1:    FFFFFFFFC0940FEA
      BCP2:    0000000000000001
      BCP3:    FFFFF800020CE9A0
      BCP4:    0000000000000002

    System;

    GIGABYTE EP45-DS4P
    Core 2 Duo e6750
    4GB CORSAIR XMS2
    XFX 9800GT
    SEAGATE 250GB SYSTEM DRIVE

    Any help is appreciated.
    • Edited by Danielr0y Monday, December 15, 2008 12:54 PM Error and System info added
    Monday, December 15, 2008 10:07 AM

Answers

  • Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    Step1

    =========

    Please disable the anti-virus temporary and monitor the issue. If it reoccurs, go to Step2.

     

    Step2

    =========

    Start Windows in Clean Boot mode

     

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    However, after you monitor the issue, if it still occurs, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. I hope the problem will be resolved soon. Thanks!


    Arthur Xie - MSFT
    Tuesday, December 16, 2008 7:28 AM
    Moderator