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IE11 hanging at first screen RRS feed

  • Question

  • IE11 has suddenly stopped working at the first screen. When I call it up, I have 5 sites in my Home Page preferences. The tabs appear for each of these, together with the relevant first screen for each, but I can go nowhere from there ! In fact, the whole program is locked up and if I attempt to close IE11 down, the message appears asking if I want to close just the current tab or all tabs. The only way I can then close it is to use Task Manager to force a closure.

    I've switched to using Edge, but have just learnt that Edge does not support add-ons like RoboForm, which I use to store and arrange my passwords.

    I've checked that all my Microsoft updates are current.

    Any advice, please, on how I can get IE11 working properly.

    Thursday, January 12, 2017 11:21 AM

All replies

  • Hi Ray Burnley,

    We could perform a Clean Boot to avoid the effect of third party software and turn off the security software temporarily.

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    We could open the IE in no add-on mode to check. If it works fine, we could disable the add-on one by one to check.

    https://support.microsoft.com/en-us/help/17447/windows-internet-explorer-11-manage-add-ons

    Also we could follow the steps in the link below to check if it is helpful.

    http://www.thewindowsclub.com/internet-explorer-freezes-crashes-hangs

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If the issue still insists, we could create a new user account.

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, January 13, 2017 5:57 AM
    Moderator
  • Hi Ray Burnley,

    Haven't received your message a few days, was your issue resolved?
    I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as answer which can help other community members who have same questions and find the helpful reply quickly.
    Best regards,
    Carl


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, January 26, 2017 8:27 AM
    Moderator
  • Sorry, Carl, just realised I'd never replied to this.

    I decided that, as a temporary solution I'd switch to using Microsoft Edge and, once I had used it a few days II then decided to make that a permanent switch, since RoboForm (which was my main concern - it having all my passwords) is now working,

    Thanks anyway for your help


    Ray Burnley

    Saturday, April 1, 2017 3:45 PM