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How do I configure attached e-mails to be viewed in a different format? RRS feed

  • Question

  • First off, please excuse me if my question/problem isn't laid out clear enough.  I'm not the primary SCSM POC at my job, I'm one of the Virtual Desktop Engineers but trying to help someone with an issue.  Please note the attached images as reference.  I have a user that tried to access the related tab of a work item in the console.  She tried to open an attached file (e-mail) from her virtual desktop but it displays in an older e-mail format (1st attached image).  She tries from her laptop and it will show in a newer e-mail format (2nd attached image).  How do I go about getting her configured properly to view attached e-mails in the newer format?  Thanks!


    • Edited by Skinny_T Thursday, April 5, 2012 5:38 PM
    Monday, April 2, 2012 4:49 PM

Answers

  • attached email stored as EML file so you must change association for EML files from Mail to Outlook.

    http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com

    Monday, April 2, 2012 5:04 PM

All replies

  • attached email stored as EML file so you must change association for EML files from Mail to Outlook.

    http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com

    Monday, April 2, 2012 5:04 PM
  • Anton,

    I appreciate your quick response.  How do I change the association?  Thanks.

    Thursday, April 5, 2012 5:53 PM
  • Thursday, April 5, 2012 6:13 PM
  • Hi,

    I changed the EML association to MS Outlook but it still looks like the same.

    Friday, April 6, 2012 3:50 PM
  • 1. SCSM console installed locally or it's AppV published?
    2. Does you re-login after made the changes?
    3. Save EML file locally and try to double-click. In what program it opens?

    http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com

    Friday, April 6, 2012 7:01 PM
  • Hi,

    1) AppV

    2) Yes, I even rebooted the VDI

    3) It opens in MS Outlook format

    Thanks,

    Parisa


    • Edited by Parisa Sbak Tuesday, April 10, 2012 4:16 PM
    Tuesday, April 10, 2012 4:16 PM
  • I'm not a AppV-pro but as point to start: you must configure association INSIDE of published application.

    http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com

    Tuesday, April 10, 2012 4:55 PM
  • Actually we are using XenApp not AppV. I changed the associate file on the server where the applicatiob is installedas well, but it didn’t work.

    Tuesday, April 10, 2012 6:23 PM