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can't click link in an email RRS feed

  • Question

  • I get the message that the operation is restricted, please contact your system administrator. At the present time there are no restriction on any operation, what do I need to do to get this problem?
    Mike Horrigan
    Tuesday, October 26, 2010 9:12 PM

Answers

  • Hi,

    When clicking on a hyperlink in an e-mail, if you get this Message : "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

    This is not an Outlook error. The most common cause is a corrupt registry key in Internet Explorer. The registry key found at
    HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
    is either damaged or corrupt.

    To fix it, try resetting Web settings in Internet Explorer. If this does not resolve the issue, set IE as the default browser following the steps in Set Program Access in Control Panel. If you use a different browser as your default, you need to set IE as the default until you verify the links work in Outlook. 

    If you uninstalled Chrome (or Firefox) and then received the error, see Edit Registry, Part 2

    In addition to Chrome and Firefox, other HTML rendering and editing programs may take the HTML open command and cause this error. Greg reports UltraEdit is one such program. See Edit Registry, Part 2 for the fix.

    For more information, you can refer to this article: http://www.slipstick.com/problems/link_restrict.htm

    Hope that helps.

    • Marked as answer by Jennifer Zhan Thursday, November 4, 2010 6:41 AM
    Wednesday, October 27, 2010 4:54 AM

All replies

  • Hi,

    When clicking on a hyperlink in an e-mail, if you get this Message : "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

    This is not an Outlook error. The most common cause is a corrupt registry key in Internet Explorer. The registry key found at
    HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
    is either damaged or corrupt.

    To fix it, try resetting Web settings in Internet Explorer. If this does not resolve the issue, set IE as the default browser following the steps in Set Program Access in Control Panel. If you use a different browser as your default, you need to set IE as the default until you verify the links work in Outlook. 

    If you uninstalled Chrome (or Firefox) and then received the error, see Edit Registry, Part 2

    In addition to Chrome and Firefox, other HTML rendering and editing programs may take the HTML open command and cause this error. Greg reports UltraEdit is one such program. See Edit Registry, Part 2 for the fix.

    For more information, you can refer to this article: http://www.slipstick.com/problems/link_restrict.htm

    Hope that helps.

    • Marked as answer by Jennifer Zhan Thursday, November 4, 2010 6:41 AM
    Wednesday, October 27, 2010 4:54 AM
  • The links in this article do not work. I click on them and get an error message saying the link is bad or the item has been removed.
    Thursday, February 10, 2011 1:06 PM