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Windows 7 is BSOD-ing on me RRS feed

  • Question

  • Hello, I recently built a computer and for the past few days it has been randomly BSODing.  I checked the RAM, there doesn't seem to be any problems with it and I've installed the latest video drivers.  Here is the minidump file: http://dl.dropbox.com/u/10112397/112510-21325-01.zip

    Any help would be appreciated.

    Bob

    Thursday, November 25, 2010 4:10 AM

Answers

  • Hi Bob,

    Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, which you have installed. So please update the network drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:30 AM
    Thursday, November 25, 2010 1:30 PM

All replies

  • Hi Bob,

    Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, which you have installed. So please update the network drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:30 AM
    Thursday, November 25, 2010 1:30 PM
  • I installed the Hotfix and double-checked to see if all my hardware drivers are up to date, (Which they are) and I haven't gotten any BSOD.  Yet.

    The only reason I installed ZoneAlarm was because Windows Firewall is very frustrating to deal with.  I cannot download particular files via Internet Download Manager or Firefox/Internet Explorer.  I can download pictures and videos just fine, but when I need to download EXE/MSU's from Microsoft's official website, I keep on getting error messages telling me I need to allow the program in Windows Firewall.  This cannot be the case, as I have already put these programs on the "allow" list.  I have no idea what to do and I find it odd how WINDOWS firewall doesn't even download files from MICROSOFT's own server.

    Thank you for the tips though.  I appreciate the help and if installing the hotfix does fix the problem, I commend you for it.

    Bob

    Friday, November 26, 2010 6:12 AM