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Outlook 2010 Cant suddenly cant open embedded objects in public folders. RRS feed

  • Question

  • This client has multiple older win7 systems running office 2010 and this problem just popped up on a system, before just upgrading office, wanted to try and solve it in case it happens on another system..

    They use office365 and shared public folders. Suddently one user cant open any embedded files in the public folders contacts.

    They have multiple contact public folders, many of which contain word, excel, pdf and jpg files.

    One user gets the error below if you double click any file or even if you try to right click and save it.

    No AV other than defender.  Have ran office repair tool. Have removed outlook in office then reinstalled it. I Have deleted the .ost and let it be recreated. Have turned off all Com Add-ons. Have lowered all security in outlook.  have searched and can only find people talking about this with excel and word but not with outlook and those suggestions did not help. System has been updated is is up to date.

    Any ideas? Thanks!


    Bob Karon Computer Solutions www.INeedBob.com


    • Edited by Bob Karon Wednesday, June 14, 2017 7:51 PM
    • Moved by Steve Fan Thursday, June 15, 2017 6:34 AM Move to dedicated Outlook forum
    Wednesday, June 14, 2017 7:47 PM

Answers

  • Will uninstall all recent updates and see if that solves it. Since its office 2010 who knows if they will ever fix what they messed up with this update.

    Bob Karon Computer Solutions www.INeedBob.com

    • Marked as answer by Bob Karon Monday, June 19, 2017 10:28 AM
    Friday, June 16, 2017 8:43 PM

All replies

  • Hi,

    >> Suddently one user cant open any embedded files in the public folders contacts.

    From the description, the issue only happens to one of the users, right? 

    Can the user access these embedded objects in public folders from within OWA?

    Does this issue continue if the user log on to another computer?

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 15, 2017 7:24 AM
  • Update:

    Hi Bob,

    Do you have the KB3203467 (Outlook 14.0.7182.5000) update installed for your Outlook 2010? There is known issue recently caused due to the KB update. If you have the KB update installed, we may also try to temporarily uninstall it and then see whether this issue persists.

    Please let me know the result.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 15, 2017 8:33 AM
  • Yes, one user.

    They are not on a domain, cant try on another pc with same user just by a login.

    Did not try the OWA but they can open email attachments in outlook just fine.

    They were fully up to date so did not check to remove KB3203467

    will try that.


    Bob Karon Computer Solutions www.INeedBob.com

    Thursday, June 15, 2017 11:30 AM
  • So I go to uninstall it and its not showing in the list of updates.

    I go to download and Install it and it says its already installed.

    I use wusa /uninstall /kb:{update ID} 

    at a command prompt and it says its already installed.

    What the heck? :)


    Bob Karon Computer Solutions www.INeedBob.com

    Thursday, June 15, 2017 11:46 AM
  • We also have the same issue on windows 7 pro systems with office 2010 installed. Outlook calendar items will not open embedded link items. This started to occur after several critical office 2010 updates were installed.  I have not yet found a solution but thought this may be of use.  The following 32 bit updates were installed KB3203461, KB3191908, KB3203467, KB3191844, KB3118389, KB3203464, KB3203460.  There was also the monthly windows 7 64 bit update KB4022719 but would think this is not the problem.

    The embedded objects do work in OWA

    The update that is causing the issue is KB3203467.  Although I do not recommend removing critical updates this is the one that if removed will correct the issue until a fix is applied.
    • Proposed as answer by darrin stc Thursday, June 15, 2017 4:07 PM
    • Edited by darrin stc Thursday, June 15, 2017 4:09 PM
    Thursday, June 15, 2017 2:22 PM
  • Will uninstall all recent updates and see if that solves it. Since its office 2010 who knows if they will ever fix what they messed up with this update.

    Bob Karon Computer Solutions www.INeedBob.com

    • Marked as answer by Bob Karon Monday, June 19, 2017 10:28 AM
    Friday, June 16, 2017 8:43 PM
  • Hi Bob,

    We're investigating the issues and will update this page when a fix is available. In the meantime, please use the method as a temp workaround:

    Save the attachments to your computer, using one of the following methods, then open them from the saved location:

    • Save the attachments to your desktop.
    • Go to File > Save Attachments.
    • Copy and paste the attachment to your computer.

    Thank you for your understanding.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Steve Fan Monday, June 19, 2017 9:59 AM
    Monday, June 19, 2017 9:59 AM
  • You can not copy or save the attachment. Same error.

    Bob Karon Computer Solutions www.INeedBob.com

    Monday, June 19, 2017 10:28 AM