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OCS 2007 R2 - Do not Disturb - RCC RRS feed

  • Question

  • Hello,
    In a RCC configuration, when the user places the MOC in do Not Disturb, the RCC gateway is not aware of this (the MOCS does not send a SIP/CSTA DoNotDisturb message). The argument for that is that the user should set the same feature on the PBX's side too because the PBX is the only one which can move the call to the voicemail for example. This argument is understandable.
    However, I would like to know if it is possible for the RCC gateway to get the information that the user is in Do Not Disturb mode on MOC. Has anybody got an idea of how this can be done?
    Thanks.
    Thursday, February 18, 2010 7:31 AM

All replies

  • Check the GetCSTAFeaturesResponse from the RCC gateway for the getDoNotDisturb and setDoNotDisturb

    Here is a sample
    <GetCSTAFeaturesResponse xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
      <supportedServices>
        <systemStatServList>
          <requestSystemStatus />
        </systemStatServList>
        <monitoringServList>
          <monitorStart />
          <monitorStop />
        </monitoringServList>
        <callControlServList>
          <alternateCall />
          <answerCall />
          <clearConnection />
          <conferenceCall />
          <consultationCall />
          <deflectCall />
          <makeCall />
          <reconnectCall />
          <retrieveCall />
          <singleStepTransfer />
          <transferCall />
        </callControlServList>
        <callAssociatedServList />
        <logicalServList>
          <getDoNotDisturb />
          <getForwarding />
          <setDoNotDisturb />
          <setForwarding />
        </logicalServList>
      </supportedServices>
      <supportedEvents>
        <callControlEvtsList>
          <conferenced />
          <connectionCleared />
          <delivered />
          <diverted />
          <established />
          <failed />
          <held />
          <netwReached />
          <originated />
          <queued />
          <retrieved />
          <transferred />
        </callControlEvtsList>
        <callAssociatedEvtsList>
          <digitsGenerated />
        </callAssociatedEvtsList>
        <logicalEvtsList>
          <doNotDisturb />
          <forwarding />
        </logicalEvtsList>
      </supportedEvents>
    </GetCSTAFeaturesResponse>
    Thursday, February 18, 2010 9:43 AM
  • Hi,

    As far as I know, Do Not Disturb is not supported since OCS R1. It has been supported with LCS 2005 SP1 and RCC but with OCS, this feature is not supported anymore. Have a glance at the technet below and pay attention on the "The Limitations of RCC" point.
    http://technet.microsoft.com/en-us/magazine/2009.03.rcc.aspx?pr=blog#id0110047

    Quang.

    Sunday, February 21, 2010 6:29 PM
  • Hello Claus-Ole,

    thanks for this answer but this is not the problem. The PBX enables DND and the GetCSTAFeature Response is correct. The problem is that the DND set on MOC is not sent at all to the RCC gateway. Thus how can we know that DND is on on the MOC?

    Bruno
    Monday, February 22, 2010 8:26 AM
  • Thank you Quang,
    I guess that you are right saying that DND is not supported any more which explains why it is not reflected to the RCC gateway. I thin that it is a bad thing and that MOC could allow the user to defined whether yes or no he can reflect the MOC DND status to its PBX phone...
    My problem still remains: in your opinion, what would be the most obvious way to be aware of the DND status of the MOC?

    Thanks for your help,

    Bruno
    Monday, February 22, 2010 8:28 AM
  • Hi Bruno,

    From my point of view, there is no way for you to reflect the DND status from your MOC to your PBX telephone. Microsoft has decided to remove this feautre for RCC scenario. You have to live with this limitation and I don't think you can workaround this problem.

    Quang
    Monday, February 22, 2010 9:14 AM
  • Thanks for your help!
    Monday, February 22, 2010 9:21 AM
  • Are you still working at Alsy? May I get in touch with you by email?

    Bruno
    Monday, February 22, 2010 9:23 AM