locked
Record phone call RRS feed

  • Question

  • Sometimes (not always) we need to record the phone conversation with a client.  Is it possible to do with Lync?

    Thank you.

    Sunday, March 25, 2012 1:51 AM

Answers

  • Hi,

    you can only record calls in a conference not in a normal peer to peer call.

    But you can use additional Software like

    Callrex http://www.telrex.com/ 

    Live PA http://www.postcti.com/livepa.asp


    regards Holger Technical Specialist UC

    Sunday, March 25, 2012 8:29 AM
  • Hi,

    Peer to peer recording is possible only between lync clients.

    You wouldn't be able to record call between lync user and PSTN user. You can invite third person in to the same conversation and record the call. Conferencing conversation can be recorded.

    Hope this helps.

    Thanks

    Saleesh


    If answer is helpful, please hit the green arrow on the left, or mark as answer.

    Sunday, March 25, 2012 8:33 AM

All replies

  • Hi,

    you can only record calls in a conference not in a normal peer to peer call.

    But you can use additional Software like

    Callrex http://www.telrex.com/ 

    Live PA http://www.postcti.com/livepa.asp


    regards Holger Technical Specialist UC

    Sunday, March 25, 2012 8:29 AM
  • Hi,

    Peer to peer recording is possible only between lync clients.

    You wouldn't be able to record call between lync user and PSTN user. You can invite third person in to the same conversation and record the call. Conferencing conversation can be recorded.

    Hope this helps.

    Thanks

    Saleesh


    If answer is helpful, please hit the green arrow on the left, or mark as answer.

    Sunday, March 25, 2012 8:33 AM
  • Thank you.

    Monday, March 26, 2012 2:28 PM