locked
unexpected shut down and random freezing RRS feed

  • Question

  • Here is my dump file- https://skydrive.live.com/#cid=EE011F2548FEF39D&id=EE011F2548FEF39D%21104

    Windows 7 ultimate 32-bit

    Dell Inc

    Latitude E6400

    Bios Phoenix ROM PLUS Version 1.10 A32

    Intel(R) Core 2Duo CPU 2.26GHz

    2048 RAM

    Directx11

    2.00GB

    My computer haas steadily become slower and unresponsive. I bought this computer used with vista installed. After I installed a new OS, everything worked fine. I installed and updated some drivers, cleaned things up, but this lag still persists. Is this some kind of driver problem?

    Tuesday, November 27, 2012 2:22 AM

Answers

All replies

  • Hi,

    I cannot access the dump file. Please upload C:\Windows\Minidump files to your public folder on the SkyDrive and post the link here.


    Tracy Cai

    TechNet Community Support

    Wednesday, November 28, 2012 7:11 AM
  • <iframe src="https://skydrive.live.com/embed?cid=EE011F2548FEF39D&resid=EE011F2548FEF39D%21106&authkey=AIoOZEJfXidTqzU" width="98" height="120" frameborder="0" scrolling="no"></iframe>

    Wednesday, November 28, 2012 3:39 PM
  • I couldn't show it because of the website needing to verify my account.

    https://skydrive.live.com/#cid=EE011F2548FEF39D&id=EE011F2548FEF39D%21103 <iframe frameBorder="0" height="120" scrolling="no" src="https://skydrive.live.com/embed?cid=EE011F2548FEF39D&resid=EE011F2548FEF39D%21106&authkey=AIoOZEJfXidTqzU" width="98"></iframe>
    Wednesday, November 28, 2012 3:50 PM
  • Hi,

    Dump file indicates this BSOD is related to iastor.sys. Bug Check: C5.

    iastor.sys is the Intel Matrix Storage Manager driver. Look for BIOS and chipset updates (and other on-board drivers).

    Intel Downloads

    http://downloadcenter.intel.com/

    Intel Matrix Storage Manager - be sure to check for DATE and set for version of Windows and chipset

    http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22matrix+storage+manager%22

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regarding the error code 0xC5 was received, you can refer to Bug Check 0xC5: DRIVER_CORRUPTED_EXPOOL (Windows Debuggers).

    Hope it helps.


    Tracy Cai

    TechNet Community Support


    • Edited by tracycai Thursday, November 29, 2012 2:07 AM
    • Marked as answer by Cloud_TS Tuesday, December 4, 2012 9:20 AM
    Thursday, November 29, 2012 2:07 AM