Intellipoint Software Useless - Help? RRS feed

  • Question

  • Compatibility: Check

    No Errors: Check

    Batteries: Check



    I am running the Wireless Comfort Keyboard 4000 and the Wireless Laser Mouse 5000.  I have installed the software, which is running smoothly.  I have also installed the batteries.  I am obviously running Vista.  My problem is, I am used to the software NOT screwing up from the get-go.  My receiver will not even turn on, or make a light.  I followed the steps from the manual, which is not something I usually have to do.


    As I said: My wireless receiver, plugged in, is not only not detected by my computer, it seeminly is not supplied with power.


    No troll posts, no sarcasm. Seriously.  This is really damn angering.

    Wednesday, June 4, 2008 8:45 PM


  • Possible Causes
    This issue can occur due to the following reasons.

    -Wireless Interference.
    -Depleted batteries.
    -Loss of Synchronization.
    -Use of Port Replicators, hubs, and third party adapters etc

    Perform these troubleshooting steps and this may help in resolving the issue.

    Step 1: Check for Interference:
    Items such as Radio, Cell Phones, desktop fans, Fluorescent lights, Large metal objects,
    including computer cases and metal furniture may interfere with the signal of the mouse.
    Please keep the items away from the mouse and check the behavior of the mouse.

    I also suggest you to check out the following Microsoft Online Knowledge Base Article:

    Wireless Keyboard or Mouse May Not Respond or May Respond Intermittently

    If you have connected the receiver using a green USB to PS/2 converter, then please
    try removing the adapter and connect the USB connector directly.

    Step 2: Use fresh Energizer batteries:
    Let us ensure to remove the existing set of batteries from the mouse compartment
    and insert a new set of AA Alkaline batteries. Now see how the mouse works.

    In case the issue persists, proceed to the next step.

    Step 3: Try on different ports:
    Let us try the connection scenarios as mentioned in method 1 of the following
    Microsoft Knowledge Base Article:

    Wireless keyboard or mouse does not respond as expected:

    After trying each connection scenario, try the steps in Method 3 of the same article
    to synchronize the keyboard with the receiver.

    If the above suggestions do not help:

    Contact Microsoft hardware support and request a hardware replacement
    at no charge: https://support.microsoft.com/oas/default.aspx?tp=il

    Wednesday, June 4, 2008 9:23 PM