Latest BGInfo crashes when opening a definition file with custom VB Script Field RRS feed

  • General discussion

  • Hi

    Since update to latest 4.25, BGInfo crashes reproducibly when opening an .bgi file which contains VB Script Fields in Windows Server 2008 and 2008 R2. The same file works with previous BGInfo versions and still works with Windows Server 2012 R2 and 2016. Recreating the same file and trying to add the custom VB Script fields also leads to immediate crash.

    Has anyone experienced this?

    Thursday, July 12, 2018 9:06 AM

All replies

  • Yes.  Experiencing Bginfo64.exe 4.25 crash on Windows 7 SP1 when using custom VP Script to retrieve only active IPv4 addresses.

    Crashed when loading old .BGI file that worked with earlier BGInfo versions.  I re-created new .BGI inside 4.25 and attempted to add Custom VP Script, same as use.  BGInfo crashed as soon as I attempted to add the .VBS.

    Seeking resolution -- thus far without success.

    Wednesday, September 5, 2018 7:55 PM
  • Yep, I get the same. 
    Any vbs crashes BGInfo.

    Now reverting to 4.22 as 4.25 is broken.

    Thursday, September 6, 2018 10:14 AM
  • We have the same issue, 4.25 crashes with VBS.

      Navn på problemhændelse:    BEX
      Programnavn:    bginfo.exe
      Tidsstempel for program:    5a5fd081
      Fejlmodulnavn:    StackHash_0a9e
      Tidsstempel for fejlmodul:    00000000
      Undtagelsesforskydning:    00000000
      Undtagelseskode:    c0000005
      Undtagelsesdata:    00000008
      OS-version:    6.1.7601.
      Landestandard-id:    1030
      Flere oplysninger 1:    0a9e
      Flere oplysninger 2:    0a9e372d3b4ad19135b953a78882e789
      Flere oplysninger 3:    0a9e
      Flere oplysninger 4:    0a9e372d3b4ad19135b953a78882e789

    Wednesday, September 19, 2018 1:08 PM
  • Would be helpful to get a crash dump file for this.

    If you look in the application event log do you see an "Application Error" event (ID 1000) for this? If so does it indicate whether a dump file was generated?

    If not would it be possible to configure your system to generate dump files (see

    Failing that could you provide the steps to reproduce and I will try that


    MarkC (MSFT)

    Wednesday, September 19, 2018 1:27 PM
  • I had the same issue using BGInfo.exe on 64bit OS.  Guessing something with the WoW.

    Found if I used BGInfo64.exe it no longer crashed.

    • Edited by Onionbear Monday, October 15, 2018 4:39 PM
    Monday, October 15, 2018 4:38 PM
  • There was a known issue when running on some platforms that has been resolved in version 4.26. This was posted to yesterday and will be available for download shortly.

    At this point we are not aware of any additional issues that might cause this crash so please let me know if you see this on 4.26+.


    Wednesday, October 17, 2018 8:33 PM
  • we are not aware of any additional issues that might cause this crash so please let me know if you see this on 4.26+.


    I am getting crash, see below, for bginfo - I tried v4.22 then latest bginfo v4.28 on Vista Business. If I disable the Ultravnc v1.2.2.4 setting "system hook.dll" then I don't get a problem. What do you think?

    Problem signature:
      Problem Event Name:	APPCRASH
      Application Name:	Bginfo.exe
      Application Version:
      Application Timestamp:	5d83f010
      Fault Module Name:	vnchooks.dll
      Fault Module Version:
      Fault Module Timestamp:	525acfb8
      Exception Code:	c0000005
      Exception Offset:	000020b4
      OS Version:	6.0.6002.
      Locale ID:	3081
      Additional Information 1:	fd00
      Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
      Additional Information 3:	fd00
      Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

    Thursday, October 17, 2019 12:42 PM
  • Ultravnc is too invasive and the dll vnchooks.dll which get injected in bginfo during load cause bginfo to crash..

    You MUST ask Ultravnc developer to fix that crash..


    Wednesday, October 23, 2019 12:48 PM