locked
Faulting App: soffice.bin (Apache Open Office 4.1) RRS feed

  • General discussion

  • soffice.bin is not connecting somehow with ntdll.dll

    This same error occurred last month with Open Office 4.0.  Can anyone tell me how or why this happens?  I only use the writer and spreadsheet portions of Open Office.

    Faulting application name: soffice.bin, version: 4.0.9714.500, time stamp: 0x5237a093
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000005
    Fault offset: 0x00038e19
    Faulting process id: 0x33b4
    Faulting application start time: 0x01cecb3ada2e2fc5
    Faulting application path: C:\Program Files (x86)\OpenOffice 4\program\soffice.bin
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 321ce8ab-372e-11e3-a23a-e840f20ac5ee

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2013-10-17T13:15:31.000000000Z" />
      <EventRecordID>20762</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Tarantula</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>soffice.bin</Data>
      <Data>4.0.9714.500</Data>
      <Data>5237a093</Data>
      <Data>ntdll.dll</Data>
      <Data>6.1.7601.18247</Data>
      <Data>521ea8e7</Data>
      <Data>c0000005</Data>
      <Data>00038e19</Data>
      <Data>33b4</Data>
      <Data>01cecb3ada2e2fc5</Data>
      <Data>C:\Program Files (x86)\OpenOffice 4\program\soffice.bin</Data>
      <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
      <Data>321ce8ab-372e-11e3-a23a-e840f20ac5ee</Data>
      </EventData>
      </Event>

    Thursday, October 17, 2013 7:57 PM

All replies

  • Thank you Hemendra Agrawal for placing this problem in its proper thread.

    I have some news to report for others who may be experiencing this problem, which occurred three times in four days.  Since the initial post, I went to the Java website and downloaded an update for 64-bit Java as well as the Java 64-bit development kit.  I don't reckon to use the development kit, but I know from experience working with Visual Basic 5.0 & 6.0 that apps will run better on a computer with the VB-maker environment installed, since there can be DLL conflicts.  I don't know which upgrade did the trick, but so far no complaints from Open Office or Windows 7 OS.  Frankly, I'm surprised because I thought Open Office was strictly 32-bit, but apparently there are code segments that aren't.


    JohnSpeikers

    Wednesday, October 23, 2013 11:03 AM