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Outlook Crashes even in Safe mode but outlook web app is working fine for an Exchange Online user

    Question

  • Hello All,

    I have user who is able to access his mailbox using outlook web app with no problem but, when the user launches outlook it crashes.

    Troubleshooting steps performed

    1. Launch outlook in safe mode (Crashed)

    2. Launched outlook using the resetnavpane switch (crashed)

    3. performed quick repair on outlook (crashed)

    4. Uninstalled and re-installed office pro plus. (crashed)

    5. Created a new profile for the outlook (crashed)

    Please let me know if there is any thing I am missing in the trouble shooting.

    Thank you

    Tuesday, April 9, 2019 9:10 PM

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