Hi,
Please try uninstalling\reinstalling the printer driver CD. If the issue persists, please perform the following steps to clear Printer
Spooler files and enable the spooler service
1. Click the Start Button, type "Services.msc" (without the quotation marks) in the open box and click OK.
2. Double-click "Printer Spooler" in the Services list.
3. Click Stop and click OK.
4. Click the Start Button, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.
5. Click the Start Button, type "Services.msc" (without the quotation marks) in the open box and click OK.
6. Double-click "Printer Spooler" in the Services list.
7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
Regards,
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