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Unable to obtain list of Windows Update - Windows Server 2012 R2 RRS feed

  • Question

  • Hi there,

    I'm hoping if anyone can provide some input on this issue that I'm having.  I have a Windows Server 2012 R2 Standard.  It has stopped to receive Windows Update since a month ago. 

    Whenever I try to check updates, it will keep running and eventually finish with the status stating no update available.  If I try to download an update from Microsoft Catalog directly and try to install it, it would always say the update is not available for the system. (although I'm pretty sure I have the correct version of the update that is missing)

    I have tried to recreate the "Software Distribution" folder and even followed the link below to reset Windows Update Components, issue still remains the same.

    https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components

    I have tried running the Windows update readiness tool.  It will complete and state that it has fixed some errors. 

    When I try to check updates again, same issue happens.

    Below is the log for Windows Update.

    _____________________________________________________________________________________________

    2017-07-25 13:06:42:864  880 1898 Misc ===========  Logging initialized (build: 7.9.9600.17092, tz: -0400)  ===========
    2017-07-25 13:06:42:864  880 1898 Misc   = Process: C:\Windows\system32\svchost.exe
    2017-07-25 13:06:42:864  880 1898 Misc   = Module: c:\windows\system32\wuaueng.dll
    2017-07-25 13:06:42:864  880 1898 Service *************
    2017-07-25 13:06:42:864  880 1898 Service ** START **  Service: Service startup
    2017-07-25 13:06:42:864  880 1898 Service *********
    2017-07-25 13:06:42:872  880 1898 Agent   * WU client version 7.9.9600.17092
    2017-07-25 13:06:42:872  880 1898 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2017-07-25 13:06:42:872  880 1898 Agent   * Access type: No proxy
    2017-07-25 13:06:42:872  880 1898 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2017-07-25 13:06:42:872  880 1898 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2017-07-25 13:06:42:872  880 1898 Agent   * Network state: Connected
    2017-07-25 13:06:42:879  880 1898 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2017-07-25 13:06:42:879  880 1898 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2017-07-25 13:06:42:909  880 1898 Agent ***********  Agent: Initializing global settings cache  ***********
    2017-07-25 13:06:42:909  880 1898 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2017-07-25 13:06:42:909  880 1898 Agent   * WSUS server: <NULL>
    2017-07-25 13:06:42:909  880 1898 Agent   * WSUS status server: <NULL>
    2017-07-25 13:06:42:909  880 1898 Agent   * Target group: (Unassigned Computers)
    2017-07-25 13:06:42:909  880 1898 Agent   * Windows Update access disabled: No
    2017-07-25 13:06:42:910  880 1898 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2017-07-25 13:06:42:924  880 1898 WuTask WuTaskManager delay initialize completed successfully..
    2017-07-25 13:06:42:929  880 1898 Report CWERReporter::Init succeeded
    2017-07-25 13:06:42:929  880 1898 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2017-07-25 13:06:42:929  880 1898 DnldMgr Download manager restoring 0 downloads
    2017-07-25 13:06:42:930  880 1898 AU ###########  AU: Initializing Automatic Updates  ###########
    2017-07-25 13:06:42:930  880 1898 AU AIR Mode is disabled
    2017-07-25 13:06:42:930  880 1898 AU   # AU disabled through Policy
    2017-07-25 13:06:42:930  880 1898 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2017-07-25 13:06:42:933  880 1898 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2017-07-25 13:06:42:938  880 1898 AU AU finished delayed initialization
    2017-07-25 13:06:42:939  880 1a6c DnldMgr Asking handlers to reconcile their sandboxes
    2017-07-25 13:07:45:080  880 19d0 IdleTmr Incremented idle timer priority operation counter to 1
    2017-07-25 13:07:46:737  880 19d0 AU Triggering AU detection through DetectNow API
    2017-07-25 13:07:46:737  880 19d0 AU Triggering Online detection (interactive)
    2017-07-25 13:07:46:745  880 1898 AU #############
    2017-07-25 13:07:46:745  880 1898 AU ## START ##  AU: Search for updates
    2017-07-25 13:07:46:746  880 1898 AU #########
    2017-07-25 13:07:46:747  880 1898 SLS Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
    2017-07-25 13:07:46:748  880 1898 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=514&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2017-07-25 13:07:47:219  880 1898 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2017-07-25 13:07:47:220  880 1898 SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
    2017-07-25 13:07:47:220  880 1898 Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
    2017-07-25 13:07:47:220  880 1898 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
    2017-07-25 13:07:47:220  880 1898 SLS Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
    2017-07-25 13:07:47:220  880 1898 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=514&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2017-07-25 13:07:47:296  880 1898 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
    2017-07-25 13:07:47:297  880 1898 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 7; does use network; is not at background priority
    2017-07-25 13:07:47:297  880 1898 IdleTmr Incremented PDC RefCount for Network to 1
    2017-07-25 13:07:47:297  880 1898 IdleTmr Incremented idle timer priority operation counter to 2
    2017-07-25 13:07:47:341  880 1898 Report ***********  Report: Initializing static reporting data  ***********
    2017-07-25 13:07:47:341  880 1898 Report   * OS Version = 6.3.9600.0.0.196880
    2017-07-25 13:07:47:341  880 1898 Report   * OS Product Type = 0x00000007
    2017-07-25 13:07:47:353  880 1898 Report   * Computer Brand = VMware, Inc.
    2017-07-25 13:07:47:353  880 1898 Report   * Computer Model = VMware Virtual Platform
    2017-07-25 13:07:47:353  880 1898 Report   * Platform Role = 1
    2017-07-25 13:07:47:354  880 1898 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Revision = 6.00
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0    
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Release Date = 2015-09-21T00:00:00
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Sku Number unavailable.
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Vendor = Phoenix Technologies LTD
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Family unavailable.
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Major Release = 4
    2017-07-25 13:07:47:358  880 1898 Report   * Bios Minor Release = 6
    2017-07-25 13:07:47:358  880 1898 Report   * Locale ID = 1033
    2017-07-25 13:07:47:359  880 1898 Agent *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2017-07-25 13:07:47:359  880 1898 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {5FFC47B2-B88B-44E0-978D-249BC5DB73A6} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
    2017-07-25 13:07:47:360  880 1468 Agent ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2017-07-25 13:07:47:360  880 1468 Agent *************
    2017-07-25 13:07:47:360  880 1468 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2017-07-25 13:07:47:360  880 1468 Agent *********
    2017-07-25 13:07:47:360  880 1468 Agent   * Online = Yes; Ignore download priority = No
    2017-07-25 13:07:47:360  880 1468 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2017-07-25 13:07:47:360  880 1468 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2017-07-25 13:07:47:360  880 1468 Agent   * Search Scope = {Machine & All Users}
    2017-07-25 13:07:47:361  880 1468 Agent   * Caller SID for Applicability: S-1-5-21-691240112-200414443-1542849698-62169
    2017-07-25 13:07:47:361  880 1468 SLS Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
    2017-07-25 13:07:47:362  880 1468 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=514&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2017-07-25 13:07:47:439  880 1468 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2017-07-25 13:07:47:441  880 1468 SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
    2017-07-25 13:07:47:441  880 1468 Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
    2017-07-25 13:07:47:441  880 1468 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
    2017-07-25 13:07:47:442  880 1468 SLS Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
    2017-07-25 13:07:47:442  880 1468 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=514&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2017-07-25 13:07:47:521  880 1468 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "7971f918-a847-4430-9279-4a52d1efe18d"
    2017-07-25 13:07:47:529  880 1468 EP Got 7971F918-A847-4430-9279-4A52D1EFE18D redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
    2017-07-25 13:07:47:532  880 1468 Setup Checking for agent SelfUpdate
    2017-07-25 13:07:47:533  880 1468 Setup Client version: Core: 7.9.9600.17092  Aux: 7.9.9600.16384
    2017-07-25 13:07:47:533  880 1468 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
    2017-07-25 13:07:47:786  880 1468 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2017-07-25 13:07:47:796  880 1468 Misc  Microsoft signed: NA
    2017-07-25 13:07:47:796  880 1468 Misc  Infrastructure signed: Yes
    2017-07-25 13:07:47:801  880 1468 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP6F8.tmp with dwProvFlags 0x00000080:
    2017-07-25 13:07:47:811  880 1468 Misc  Microsoft signed: NA
    2017-07-25 13:07:47:812  880 1468 Misc  Infrastructure signed: Yes
    2017-07-25 13:07:47:815  880 1468 Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2017-07-25 13:07:47:815  880 1468 Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2017-07-25 13:07:47:815  880 1468 Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2017-07-25 13:07:48:581  880 1468 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2017-07-25 13:07:48:581  880 1468 PT   + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2017-07-25 13:07:48:581  880 1468 Agent Reading cached app categories using lifetime 604800 seconds
    2017-07-25 13:07:48:582  880 1468 Agent Read 1 cached app categories
    2017-07-25 13:08:01:222  880 1468 PT   + SyncUpdates round trips: 4
    2017-07-25 13:08:49:766  880 1468 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2017-07-25 13:08:49:766  880 1468 PT   + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2017-07-25 13:08:50:711  880 1468 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/common/2012/04/4970296_ca03258c4140d420d28973ac55f091a93e1a9efd.cab for file ygMljEFA1CDSiXOsVfCRqT4anv0= when file has not been previously added to the datastore
    2017-07-25 13:08:50:711  880 1468 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/common/2012/04/4967244_b9018351a069cc0f006a57879dcfb1c488f78621.cab for file uQGDUaBpzA8AaleHnc+xxIj3hiE= when file has not been previously added to the datastore
    2017-07-25 13:08:50:712  880 1468 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441356_a678562a53ab9bb89980cf0b5314cc616ddf6311.cab for file pnhWKlOrm7iZgM8LUxTMYW3fYxE= when file has not been previously added to the datastore
    2017-07-25 13:08:50:712  880 1468 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441390_da36ea25e5693d675fbc7e20a8413cb145d557be.cab for file 2jbqJeVpPWdfvH4gqEE8sUXVV74= when file has not been previously added to the datastore
    2017-07-25 13:08:50:712  880 1468 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441386_0988a7541f221e903652630cd711c5a2b07a63f3.cab for file CYinVB8iHpA2UmMM1xHForB6Y/M= when file has not been previously added to the datastore
    2017-07-25 13:08:50:712  880 1468 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441382_8c760ae7e887cb10a3baf09272f40790554b90f4.cab for file jHYK5+iHyxCjuvCScvQHkFVLkPQ= when file has not been previously added to the datastore
    2017-07-25 13:08:50:712  880 1468 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441331_fd8f6e7b8e587c4940769bfc7cb4c26302adb666.cab for file /Y9ue45YfElAdpv8fLTCYwKttmY= when file has not been previously added to the datastore

    .

    .

    .

    .

    2017-07-25 14:47:48:995  880 1898 Misc WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
    2017-07-25 16:03:22:635  880 1468 Agent   * WARNING: Failed to filter search results, error = 0x8024000B
    2017-07-25 16:03:22:635  880 1898 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2017-07-25 16:03:22:636  880 1898 WuTask Uninit WU Task Manager
    2017-07-25 16:03:22:637  880 1468 Agent *********
    2017-07-25 16:03:22:637  880 1468 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2017-07-25 16:03:22:637  880 1468 Agent *************
    2017-07-25 16:03:22:637  880 1468 IdleTmr WU operation (CSearchCall::Init ID 1, operation # 7) stopped; does use network; is not at background priority
    2017-07-25 16:03:22:637  880 1468 IdleTmr Decremented PDC RefCount for Network to 0
    2017-07-25 16:03:22:637  880 1468 IdleTmr Decremented idle timer priority operation counter to 1
    2017-07-25 16:03:23:415  880 1898 Service *********
    2017-07-25 16:03:23:415  880 1898 Service **  END  **  Service: Service exit [Exit code = 0x240001]

    Tuesday, July 25, 2017 8:30 PM

All replies

  • Hello,

    I suggest you try steps below:

    1. Disabled UAC as Administrator

    2. Turned off Firewall

    3. Stopp Windows Update and Windows Module Installer services.

    4. Cleaned up Windows\SoftwareDistribution folde

    5. Set Windows Update to "Never check for updates"

    Then ran "Check for updates" . 

    Here is a similar thread for your reference:

    https://social.msdn.microsoft.com/Forums/en-US/6a89fd0c-1a64-42b4-9c36-513f2d7230ad/windows-update-fails-on-server-2012-r2-virtual-machine?forum=WAVirtualMachinesforWindows

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, July 26, 2017 6:13 AM
  • Sorry Yan, this didn't help. 

    By digging into the log, I believe my issue is lying to this:

    2017-07-25 13:06:42:910  880 1898 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll

    The server was pointing to use WSUS server before but the settings were already removed.

    It seems like it is complaining about the "Network Cost" and the wcmapi.dll which I'm not sure how I can fix this.

    Wednesday, July 26, 2017 3:10 PM
  • Hello,

    According to the log, it seems like that you do not use WSUS in your environment. Do you have WSUS? How about use WSUS to get updates? I have seen this error if you running WSUS 3.2, KB274608 may fix this issue.

    Regards,

    Yan


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, July 30, 2017 7:05 AM