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Several Control Panel Related problems RRS feed

  • Question

  • Hi, I appear to have several (possibly Control Panel) related issues on my Windows 7 Home Premium x64 Dell Inspiron - namely that Action Center won't open at all, Troubleshooting won't open, Indexing Options opens but won't run, and Search in Windows Explorer won't find any files, presumably related to the Indexing problem. I did also have major problems with Windows Update but that seems to be ok at the moment..

    I have tried various fixes and solutions online from this forum and others, all to no avail so far, I can provide details if required. Should I ask these as separate questions/issues on this forum or can they all be answered on this one topic?

    Thanks in advance!

    Friday, January 31, 2014 4:58 PM

Answers

All replies

  • Hi

    Can you directly run this command : rundll32.exe shell32.dll,Control_RunDLL srchadmin.dll  to launch the indexing options ?

    or run this command:  control wscui.cpl to launch Action Panel ?

    And if you have a restore point, I suggest you return your system to a pervious point.

    run this cammand: control /name Microsoft.BackupAndRestore   to launch the backup and restore option

    Regards


    Yolanda
    TechNet Community Support

    Monday, February 3, 2014 7:37 AM
  • Thanks for your reply.

    In order of your response, I ran all the commands from the elevated dos prompt and had no luck with any of them!

    The indexing options box opened as via the CP but is empty and only has the Advanced button available - on clicking this a further box appears (after some time) and I have tried the Rebuild option several times, but after telling me it could take some time I OK and then it goes back to the original Indexing Options (blank) box.

    The Action Center command does nothing whatsoever, apart from a brief loading circle on the cursor, which also appears when I press the CP link, but then nothing follows.

    The Backup & Restore command brings up the CP page which the link does in CP, but the page is completely blank under the heading "Back up or restore your files"

    I can get to the System Restore screen through the System Repair bootup options, but there are no older restore points available prior to the recent issues I have had. I also forgot to mention that the Turn Windows Features On or Off in Programs and Features also doesn't work - after a few seconds all I get is a blank box, which apparently is or has been a common problem, but also one to which I haven't found a solution yet - Help!! :)

    Monday, February 3, 2014 2:47 PM
  • Seems some important files are broken, when did you find this issue? Did you make some changes of your system before this issue? I suggest you run sfc/scannow, check if it can make any difference.

    Please also run a security scan.

    If nothing helps and you have a installation DVD, then you can perform a repair install as a final choice, see this link

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099/en-us

    Regard


    Yolanda
    TechNet Community Support


    • Edited by Yolanda Zhu Thursday, February 6, 2014 5:55 AM
    Thursday, February 6, 2014 1:45 AM
  • Yes, I did suspect some important files have been broken or corrupted, and I have lost count of the number of times I have run SFC, always getting the same result - "SFC has found problems but could not successfully repair all of them, check in the CBS.log for details" or something similar. 

    I think I have had some infection or malware present as I ran a Malware bytes scan after the initial crash and cleaned up some stuff it found, but have since had the problems I listed. I seem to have inadvertently cured most of them however, (after Another crash!) by reverting my SYSTEM and SOFTWARE files to pre-crash backups! 

    The Action Center, Troubleshooting, Backup & Restore, Indexing Options in the CP, and Explorer Search functions are all working fine and back to normal now, which is good after weeks of frustration. Unfortunately though the Windows Features still doesn't work, and is just showing a blank box. Windows Update has also gone awry again and the Microsoft FixIts don't! And funnily enough now the SFC won't work at all! It gives the "Windows Resource Protection could not start the repair service" message, and the Windows Module Installer will not Start either manually or automatically, which I believe is linked to the SFC. It will run offline from a Recovery disk I created, but not from within Windows, and still gives the message mentioned earlier. 

    Any ideas please? Oh and I don't have an installation disc either, everything was pre-installed with no discs so that's not an option...

    Friday, February 7, 2014 1:22 PM
  • Please run repair if you have got Dvd media and select repair option or you could try to backup your files and reset back to factory default. You may received a recovery media from Dell or recovery partition on your pc.


    Friday, February 7, 2014 1:46 PM
  • Sorry I'm not sure what you mean by "repair" or dvd media, could you be more specific please? 

    As I said above I have no installation discs of any kind, just a Windows repair disc I created myself - I have run the Startup Repair option from this disc but it hasn't solved the remaining problems I have, namely a blank Windows Features box, Windows Update being unavailable and the SFC scanner not being able to run within Windows, all of which I hope to fix without resorting to a what seems to be an excessive "reset back to factory default" or reinstalling Windows...

    Sunday, February 9, 2014 11:53 PM
  • Did you received any DVD media on the time of purchase with your pc?

    Read the article: http://windows.microsoft.com/en-us/windows7/System-Restore-frequently-asked-questions 
    For advanced method: http://windows.microsoft.com/en-us/windows7/Choosing-an-advanced-recovery-method

    or you could try clean boot.

    http://support.microsoft.com/kb/929135

    Pls feel free let me know the result.

    I suggest that you download windows 7 Home Premium from here

    http://msft.digitalrivercontent.net/win/X17-58997.iso

    burn it on a dvd and boot up your PC and select bootup from cd/DVD and try to repair Win 7 when you get to the installation screen. 

    The issue is complicated if your OS is corrupt then I would advise to reinstall your OS but do remember that you would need activation key for Windows7 if you do decide to reinstall it.

    • Marked as answer by Yolanda Zhu Monday, February 17, 2014 12:55 PM
    Monday, February 10, 2014 9:46 AM