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Please help with Calendar issues: Suggestions cannot be provided because free/busy data could not be retrieved. RRS feed

  • Question

  • I am looking for help with calendar issues. We are in an Exchange 2010 SP1/Windows 2008 R2/Outlook 2007 environment. We are experiencing an issue with users who are using Outlook Anywhere. When the users try schedule meetings and check user availability, they get the error "Suggestions cannot be provided because free/busy data could not be retrieved."                                                                   If I run Test E-mail AutoConfiguration, I get errors 0x800C8203, 0x80072EE7 & 0x8004010F.

    We do not have an external address for https://autodiscover.domainname.org. I believe I have to create a DNS record for https://autodiscover.domainname.org that accessible on the internet. However my challenge is that the certificate on the CAS server lists a FQDN of webmail.domainname.org instead of autodiscover.domainname.org. Will the different FQDN on the certificate present a problem for what I am trying to resolve? By the way, I already have an SRV record for _autodiscover that points to webmail.domainname.org.

    Thank you in advance for your help.


    TD


    • Edited by TDiddles Friday, February 17, 2012 2:34 AM
    • Changed type TDiddles Friday, February 17, 2012 3:30 AM
    Thursday, February 16, 2012 10:49 PM

Answers

  • Hi,

    For external access, or using DNS, the client locates the Autodiscover service on the Internet by using the primary SMTP domain address from the user's e-mail address.

    I recommend you to use Microsoft Remote Connectivity Analyzer to check the issue again. Please post the detail result information here.

    https://www.testexchangeconnectivity.com/

    Besides, what is your externalurl for autodiscover services, you can try to change the externalurl for your autodiscover services, I think.

    Related informaiton to share with you:

    Description of the Outlook 2010 hotfix package (outexum-x-none.msp): June 28, 2011

    http://support.microsoft.com/kb/2553911


    Xiu Zhang

    TechNet Community Support

    • Proposed as answer by Xiu Zhang Monday, February 27, 2012 7:30 AM
    • Marked as answer by Xiu Zhang Monday, March 5, 2012 5:13 AM
    Tuesday, February 21, 2012 8:23 AM

All replies

  • Additional Info:

    When I run ExRCA for Exchange Web Services synchronization, notification, availability, and Automatic Replies (OOF), I get the following:

    Additional Details 

    Exception details:
    Message: The response received from the service didn't contain valid XML.
    Type: Microsoft.Exchange.WebServices.Data.ServiceRequestException
    Stack trace:
     at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadXmlDeclaration(EwsServiceXmlReader reader)
     at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase.ReadResponseXml(Stream responseStream)
     at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase.ReadResponse(IEwsHttpWebResponse response)
     at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
     at Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
     at Microsoft.Exchange.Tools.ExRca.Tests.EnsureEmptyFolderTest.PerformTestReally()
    Exception details:
    Message: DTD is prohibited in this XML document.
    Type: System.Xml.XmlException
    Stack trace:
     at System.Xml.XmlTextReaderImpl.Throw(Exception e)
     at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
     at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
     at System.Xml.XmlCharCheckingReader.Read()
     at Microsoft.Exchange.WebServices.Data.EwsXmlReader.Read(XmlNodeType nodeType)
     at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadXmlDeclaration(EwsServiceXmlReader reader)


    TD

    Friday, February 17, 2012 2:52 AM
  • Hi,

    For external access, or using DNS, the client locates the Autodiscover service on the Internet by using the primary SMTP domain address from the user's e-mail address.

    I recommend you to use Microsoft Remote Connectivity Analyzer to check the issue again. Please post the detail result information here.

    https://www.testexchangeconnectivity.com/

    Besides, what is your externalurl for autodiscover services, you can try to change the externalurl for your autodiscover services, I think.

    Related informaiton to share with you:

    Description of the Outlook 2010 hotfix package (outexum-x-none.msp): June 28, 2011

    http://support.microsoft.com/kb/2553911


    Xiu Zhang

    TechNet Community Support

    • Proposed as answer by Xiu Zhang Monday, February 27, 2012 7:30 AM
    • Marked as answer by Xiu Zhang Monday, March 5, 2012 5:13 AM
    Tuesday, February 21, 2012 8:23 AM