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Simultaneous ring with anonymous caller RRS feed

  • Question

  • Simultaneous ring with external anonymous caller fails. I'm sure I've read about this but can't seem to find a related article. Does anyone have any tips on how to work around this issue?

    We are using an ISDN Gateway (NET UX2000). 

    Thursday, October 18, 2012 7:09 AM

Answers

  • Hi Al,

    In the UX an optional rule doesnt quite mean optional as you might think.

    From this link:

    https://support.net.com/display/UXDOC/Optional+Matching+Overview

    For Optional Matching entries, at least one of each Input Field Type must match.

    So I think you will need to have another optional Calling Number rule that matches the "anonymous" calling number.

    http://myucthoughts.blogspot.com.au/2012/06/net-ux-optional-transformation-rules.html

    Cheers

    Jason


    My UC Thoughts

    • Marked as answer by Al Nelson Friday, October 19, 2012 12:26 PM
    Friday, October 19, 2012 3:23 AM
  • Hi,
    Please double check the transformation rule or create a new optional calling number rule directly. Please make sure at least one of each Input Field Type must match for optional matching entries and all mandatory entries must match so that transformation can be successful.




    Regards, Kent Huang TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.


    • Edited by Kent-Huang Friday, October 19, 2012 7:23 AM
    • Marked as answer by Al Nelson Friday, October 19, 2012 12:26 PM
    Friday, October 19, 2012 7:21 AM

All replies

  • Hi Al,

    i guess it the issue with a missing rule, which allows to call out as an anonymous number wihtin the UX2000.

    This rule needs to be created.

    http://social.technet.microsoft.com/Forums/pl-PL/ocsclients/thread/4ea55788-07db-4287-9901-4146fff09cbf

    regards,

    Jochen

    Thursday, October 18, 2012 11:42 AM
  • I guess I will need to get the logging tools out. In UX, the route provides an optional calling number so I would expect it to handle anonymous.
    Friday, October 19, 2012 12:10 AM
  • Hi Al,

    In the UX an optional rule doesnt quite mean optional as you might think.

    From this link:

    https://support.net.com/display/UXDOC/Optional+Matching+Overview

    For Optional Matching entries, at least one of each Input Field Type must match.

    So I think you will need to have another optional Calling Number rule that matches the "anonymous" calling number.

    http://myucthoughts.blogspot.com.au/2012/06/net-ux-optional-transformation-rules.html

    Cheers

    Jason


    My UC Thoughts

    • Marked as answer by Al Nelson Friday, October 19, 2012 12:26 PM
    Friday, October 19, 2012 3:23 AM
  • Hi,
    Please double check the transformation rule or create a new optional calling number rule directly. Please make sure at least one of each Input Field Type must match for optional matching entries and all mandatory entries must match so that transformation can be successful.




    Regards, Kent Huang TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.


    • Edited by Kent-Huang Friday, October 19, 2012 7:23 AM
    • Marked as answer by Al Nelson Friday, October 19, 2012 12:26 PM
    Friday, October 19, 2012 7:21 AM
  • It's fixed thanks guys. 

    The problem was twofold

    - needed a separate transformation table dedicated to anonymous. It replaces calling number with a nominated system number

    - my normal transformation table needed to be narrower - so it cought only numbers in our ISDN range. That way it doesn't try to catch the above mentioned anonymous callers.

    Friday, October 19, 2012 12:25 PM