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ATA System-wide Update 1 Agent compatibilty RRS feed

  • Question

  • Our enterprise is planning a minor rev update from v1.9.7312 to v1.9.7412 (Update 1).  My question is will Agent communications stop when the ATA Center is updated requiring immediate Agent update or can we defer the Agent schedule for post-holiday?  We can't afford to lose visibility over the Holiday season and would prefer to update the ATA Center before the Holiday break.  Any experience in this personality is appreciated.  Thank in advance.
    Monday, December 3, 2018 8:15 PM

All replies

  • Gateways that won't be updated would go into wait mode where they wait to get the update not doing their full work, so the advise is to complete the update as soon as possible to regain full security.
    Monday, December 3, 2018 9:00 PM
  • Thanks for the insight Eli!
    Tuesday, December 4, 2018 7:05 PM
  • Does the LWGW server require a reboot when this Agent updates to the new version or is it a simple service restart process?  Thanks in advance.
    Tuesday, December 4, 2018 7:09 PM
  • It depends.

    Normally Update 1 does not require a reboot for itself,

    but - if for some reason some 3rd party on the machine is locking files, or there is already a pending reboot,

    then the installer will bump into it and might need a reboot.

    Tuesday, December 4, 2018 7:58 PM