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Frequent BSOD involving nvlddmkm.sys/igdkmd64.sys, Win 7 x64 RRS feed

  • Question

  • I purchased a Dell XPS 15 (L502X) about a month ago.  A week later, I started getting frequent bluescreens, sometimes within an hour of one another.  

    The bugcheck string is always 0x7f_8 and almost always involves nvlddmkm.sys, though sometimes igdkmd64.sys appears to be the culprit.  A bit of googling suggested that these errors might be related to video card drivers, so I updated both the Intel and Nvidia drivers to no avail.  As far as I can tell, these bluescreens only occur while the computer is connected to the wireless, but I don't know if that is related or not.  

    All minidumps since I bought the laptop are uploaded here: http://cid-e2d659f70efd8cee.office.live.com/self.aspx/Minidumps/Minidump.zip

     

    Thanks,

    Jeremy

     


    Sunday, June 19, 2011 10:50 PM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000406f8
    Arg4: fffff88008242274
    Debugging Details:
    ------------------
    BUGCHECK_STR:  0x7f_8
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  9
    LAST_CONTROL_TRANSFER:  from fffff80003081ae9 to fffff80003082580
    STACK_TEXT:  
    fffff800`044fed28 fffff800`03081ae9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckEx
    fffff800`044fed30 fffff800`0307ffb2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`044fee70 fffff880`08242274 : 00000000`00000000 00010001`00000000 80000020`800000a0 80000038`00000010 : nt!KiDoubleFaultAbort+0xb2
    fffff880`22081000 00000000`00000000 : 00010001`00000000 80000020`800000a0 80000038`00000010 00000000`00000000 : igdkmd64+0x242274
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    igdkmd64+242274
    fffff880`08242274 e8e7ffffff      call    igdkmd64+0x242260 (fffff880`08242260)
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  igdkmd64+242274
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: igdkmd64
    IMAGE_NAME:  igdkmd64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d8d3eb7
    FAILURE_BUCKET_ID:  X64_0x7f_8_igdkmd64+242274
    BUCKET_ID:  X64_0x7f_8_igdkmd64+242274
    Followup: MachineOwner
    ---------
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff880`08000000 fffff880`08bb1bc0   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Mar 26 02:17:43 2011 (4D8D3EB7)
        CheckSum:         00BBA692
        ImageSize:        00BB1BC0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ____________________________________________________________________
    It is possible that igdkmd64.sys driver is malware program. Please run a full scan and uninstall all malware programs.
    Possibly there is a conflit between your NVIDIA driver and your Intel Driver. I recommend seing that with Intel and NVIDIA Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Monday, June 20, 2011 7:13 AM
  • Jeremy-

    Did you ever resolve this issue?

    F.


    Tuesday, June 28, 2011 8:19 PM
  • I have what looks like exactly the same issue too.

    Slightly different laptop (Dell e6520). Brand shiny new. Win7/64 bit.

    NVidia NVS 4200M + Intel HD graphics.

    This *only* happens for me when the laptop is connected to it's port replicator. At least I can only reproduce it in that case.

    With the laptop undocked, I have not seen it.

    With the laptop docked, I have seen it 15 times in 3 days. And I can reproduce it at will: fire up a browser, and playback 3 or 4 YouTube clips simultaneously. It will BSOD within 3 or 4 minutes, every time.

    I have tried:

    - having the motherboard replaced by Dell (their suggestion: made no difference)

    - disabling Optimus in the BIOS, so no Intel HD only NVidia. Made no difference

    - tried disabling the NVidia card in device manager completely. So now when docked I have only the VGA screen available, no DVI screens. Made no difference.

    While it is entirely reproducible if you play video, even if you do not and are "jsut" using normal productivity apps, it still happens a few times a day.

    This is needless to say completely infuriating.

    Any suggestions for what to do about it?

    Liam

     

    Thursday, July 7, 2011 12:34 PM
  • I'm having the same problems with a dell 6520.  If anyone has any resolution I'd love to hear it.  I've updated all the Dell BIOS, NVIDIA, and Intel drivers I can find as of Mid July.

     

     

    Tuesday, August 9, 2011 4:58 PM
  • Please create a new thread and post a link here to it. In your thread, post a link of Microsoft Skydrive after uploading dump files (c:\windows\minidumps).

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator

    Tuesday, August 9, 2011 5:03 PM
  • Liam Friel & GRProgrammer -- I would like to see your dump files. I have been able to replicate a similar issue in the Dell lab and would love the feedback. Start up your own thread and link me to it. I'd be happy to be try and assist.
    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, August 18, 2011 1:11 AM
  • same here :-( BSOD in - Dell XPS 15, win 7 64 bit, GeForce GT 435 M graphics card

    dumps here 

     

    Thanks


    Gautham
    Friday, September 2, 2011 8:18 PM
  • same here :-( BSOD in - Dell XPS 15, win 7 64 bit, GeForce GT 435 M graphics card

    dumps here 

     

    Thanks


    Gautham

    Please create a new thread and post a link here.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator

    Friday, September 2, 2011 8:37 PM
  • I have the same problem on new Dell E6220. BSOD and igdkmd64.sys file. Have you find a solution ?

    It is a new Dell laptop with all Windows patch (Win 7 64 bit SP1) and Dell drivers ...

    Monday, November 28, 2011 3:51 PM
  • i've just purchased a dell xps laptop and i'm getting same BSOD with igdkmd64.sys file. have you find any solution?

    i don't know what to do about it.

    Wednesday, December 21, 2011 12:38 AM