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Microsoft Lifecam Studio Freezes and Shutsdown RRS feed

  • Question

  • If I move the cam around a bit the video freezes up and the cam just shuts down and can't startup unless I reconnect the usb cable. If I move it around slowly after a while a message pops up saying "This device could perform faster" and a list of available usb ports, but the webcam only works in one of them and doesn't even get detected in the rest

    I've already tried reinstalling the drivers from the site and device manager and updated the firmware.

    What's the cause?


    • Edited by Bruno4779 Thursday, August 1, 2013 8:21 AM
    Thursday, August 1, 2013 8:14 AM

Answers

  • Hi,

    Like this issues, particularly with hardware, this problem has a number of possible causes and solutions.

    Firstly, refer the following article and check the result:
    Troubleshoot bad or no video or problems starting LifeCam software.
    http://support.microsoft.com/kb/933310/

    Mostly, this issue is caused by corrupted USB driver. 
    Please try to uninstall USB driver and reinstall it:
    1. Click Start, type devmgmt.msc and press Enter. 
    2. Expand Universal Serial Bus controllers.
    3. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
    4. Restart the computer, and then reinstall the USB controllers.
    5. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

    Meanwhile, you can disable the notification:
    1. Click Start, type devmgmt.msc and press Enter. 
    2. Expand Universal Serial Bus controllers.
    3. Right-click every device under the Universal Serial Bus controllers node, and then choose Properties.
    4. Click Advanced tab, uncheck “Tell me if my device can perform faster”.

    If issue persists, you can try plugging your USB device into another computer that doesn’t experience this error.

    If you see the same error everywhere, the problem is due to your device, not your computer.

    Hope it helps.

    Regards,

     
    • Edited by kelvin_hsu Friday, August 2, 2013 11:04 AM wrong
    • Marked as answer by Cloud_TS Tuesday, August 13, 2013 12:13 PM
    Friday, August 2, 2013 10:56 AM