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SkypeRoomSystem - share button grey out

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hello,

i have a problem on my skype room system.

On Team meetting, i can't click on the share button, it is grey out.

this is this button

have you an idea ?

THANKS

Monday, March 18, 2019 11:11 AM

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Hi,

Please help confirm the following few things:

Does it affect all users or specific user right now? If all users cannot present, just wondering if you made any update for the system before the issue occurred recently?

Could you share screen when the user is logged in with Windows desktop client?

Is there any SFB CU update or Windows Update performed recently? If yes, please try to uninstall them to see if it works.

Besides, does the issue happen when you plug HDMI cable into the device? If so, please check if it works without the HDMI cable.

Reference:

https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/Skype-Room-System-v2-present-content-not-working/td-p/98104

https://social.technet.microsoft.com/Forums/en-US/5097448d-330a-4b7c-92b1-13f1556d5b29/logitech-smartdock-hdmi-present-not-working?forum=sfbfr

Kind regards,

Calvin Liu

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- Edited by Calvin-Liu Tuesday, March 19, 2019 5:52 AM
- Proposed as answer by Calvin-Liu Monday, March 25, 2019 2:05 PM
Tuesday, March 19, 2019 5:50 AM