Login with fingerprint not working after changing domain and sign options is unavailable (grey buttons) RRS feed

  • Question

  • Hi all,

     I've got windows 10 version 1703 (OS Build 15063.674).

     Recently, my company changed its domain and I'm no longer able to login using the fingerprint, or am I able to change anything the sign in options.

     Can you help me to unlock this?


    Luís Pinho


    Wednesday, October 11, 2017 3:07 PM

All replies

  • Is this a mass compter problem? Or single issue? Probably the GPO has changed and Fingerprint is not allowed anymore, or there is some conflict. From 1607 times I remember, that you should not configure "Use Biometric" settings, but you need to allo "sign in with convinience PIN" under system node.

    <- this advice is for GPO admin.

    Please remember to mark my post as an answer, if I really helped you out, or vote if usefull. Thank you!

    Wednesday, October 11, 2017 3:12 PM
  • I will ask him,



    Wednesday, October 11, 2017 3:22 PM
  • We are looking forward to your good news:)

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact

    Thursday, October 12, 2017 2:14 AM