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windows explorer has stopped working RRS feed

  • Question

  • hello all  .. i have windows 7 64 bit with i5 processor, any way it start 2 appear a window says 2 me (windows explorer has stopped working)  wheneve  i open afolder with alot items or whenever i press f5 on the desktop .. and i tried so may things still the same proplem plz help me
    Saturday, March 10, 2012 8:01 AM

Answers

  • Hi,

    Regarding the issue, I suggest you check the issue in Clean Boot to rule out influence of any third party software.
    http://support.microsoft.com/kb/929135

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

    If the issue persists, please run ShellExView to disable all the plug-ins.

    Run ShellExView
    ============
    1. Please download the ShellExView to the Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.zip

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    2. Right-click the shexview.zip file.
    3. Extract the ZIP file.
    4. Double click shexview.exe.
    5. Run the program and scan the computer.

    6. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.
    7. Please choose all items and click "File" then "Save selected Items". (For example: File Name: ShellExView, Save as type: HTML File-Horizontal(*.htm;*.html))
    8. Please choose "File" then "Disable Selected Items".
    9. Quit and restart the computer to check the issue again.

    Best regards,
    Della Li

     

    • Marked as answer by Juke Chou Wednesday, April 4, 2012 7:53 AM
    Monday, March 12, 2012 8:43 AM

All replies

  • 1. Look in the Action Center for any issues. Go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help.

    Also, at the bottom, click View All Problem reports and Check for Solutions.

    2. If (1) above doesn’t help, the problem is sometimes caused by a third-party extension. ShellExView can be useful to see which shell extensions have been introduced into Explorer. Read about it then scroll down near to the bottom to download the x86 (32-bit) or x64 (64-bit) version here http://www.nirsoft.net/utils/shexview.html

    When you run it, click on the column labelled Company to alphabetically sequence the entries. You have to assume that the Microsoft entries are bona fide, so concentrate on the third-party entries. Is there anything listed that is either unnecessary or unknown? If so, highlight it and click the red spot (top left) to disable it. There shouldn’t be too many of them but you may find it easier to disable them all, then re-enable them (green spot) one at a time and try Explorer until the culprit is found.

    Saturday, March 10, 2012 6:33 PM
  • Hi,

    Regarding the issue, I suggest you check the issue in Clean Boot to rule out influence of any third party software.
    http://support.microsoft.com/kb/929135

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

    If the issue persists, please run ShellExView to disable all the plug-ins.

    Run ShellExView
    ============
    1. Please download the ShellExView to the Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.zip

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    2. Right-click the shexview.zip file.
    3. Extract the ZIP file.
    4. Double click shexview.exe.
    5. Run the program and scan the computer.

    6. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.
    7. Please choose all items and click "File" then "Save selected Items". (For example: File Name: ShellExView, Save as type: HTML File-Horizontal(*.htm;*.html))
    8. Please choose "File" then "Disable Selected Items".
    9. Quit and restart the computer to check the issue again.

    Best regards,
    Della Li

     

    • Marked as answer by Juke Chou Wednesday, April 4, 2012 7:53 AM
    Monday, March 12, 2012 8:43 AM