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Email scrollbar -- Auto move down RRS feed

  • Question

  • Our O365 (Enterprise, E3) users reported that

    1. When move up Email scrollbar, the scollbar will auto move down, result in can't check mail.

    (32 bit & 64 bit have same problem)

    2. There're 20 mails in un-read mail, but it takes long time to search in "un-read" mail box  & search result is "not found".

    (32 bit & 64 bit have same problem)

    Wednesday, June 28, 2017 6:23 AM

All replies

  • Hi Dick,

    >> 1. When move up Email scrollbar, the scollbar will auto move down, result in can't check mail.

    Please try disabling "Automatically group according to arrangement" via View > View Settings > Group By...:

    >> 2. There're 20 mails in un-read mail, but it takes long time to search in "un-read" mail box  & search result is "not found". 

    What't the version of your Windows system?

    According to this official article, there was a known issue about searching in Outlook which might be related to a recent Windows update. Currently, Windows has released fixes via Windows Updates to address a reliability issue in Windows Search. Below are the relevant KB updates for each version:

    Windows 7 - June 27, 2017 update
    Windows 8.1 - June 27, 2017 update
    Windows 10 Version 1703 - June 27, 2017 update 

    Please check for and install the latest updates and see if the issue can be fixed.

    Hope this can be helpful. 

    Best regards,
    Yuki Sun 


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    Thursday, June 29, 2017 3:15 AM