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MMC crashing when opening DPM 2012 management console

    Question

  • Just like the subject says, the console crashes whether opening natively or if we try and add the DPM snap-in to mmc.exe. We get a generic 999 event being thrown that a dead end.

    The server is fully patched and everything worked through last Friday. Monday morning it was not. Backups are still being done but we don't have the console to visually check and would rather get that up than wrangle with powershell in the interim. We thought we would post here before re-installing to see if anyone had any suggestions. We've already tried restarting the service as some other threads have suggested.

    Here is an excerpt from the crash report:

    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	Attempting to handle fatal error: System.ArgumentException: Paths that begin with \\?\GlobalRoot are internal to the kernel and should not be opened by managed applications.
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at System.IO.Path.GetPathRoot(String path)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.GetDefaultScratchSpace()
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.RefreshProperties(OMSqlRetryReader reader)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource..ctor(OMSqlRetryReader reader, Guid protectionGroupId, DpmObjectType objectType, DpmServer server)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource..ctor(DpmServer dpmServer, OMSqlRetryReader reader, Guid protectionGroupId, SQLObjectType objectType)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLObjectFactory.CreateDataSource(OMSqlRetryReader reader, Guid pgId, DpmObjectType objectType, DpmServer server)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmHelper.ConstructDatasource(OMSqlRetryReader reader, Guid protectionGroupId, DpmServer dpmServer, InquiryPath jp)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.ReadOrphanProtectionGroup(IMCatalogDBReader dbReader)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.InitializeProtection()
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetProtectionGroups()
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetDatasourceWithId(Guid dsId)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.get_Datasource()
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.CommonConstruct()
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert..ctor(OMSqlRetryReader alertreader, AlertReader readerHelper, DpmServer server)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertFactory.CreateAlert(OMSqlRetryReader reader, AlertReader dbReaderHelper, DpmServer server)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.CollectAlertInlist(AlertReader dbReader, List`1 listOfAlerts, DateTime thresholdTime, Boolean includeResolvedAlerts, DpmServer dpmServer, Hashtable jobIdToBackupFailedAlertCollectionLocal, Hashtable jobIdToDatasetCopyAlertCollectionLocal, Hashtable jobIdToDatasetVerifyAlertCollectionLocal)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.PopulateFromDatabase(Boolean includeResolvedAlerts)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.GetAlertsThreadStart(Object state)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at System.Threading.ExecutionContext.runTryCode(Object userData)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1911)			WARNING	   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
    13D0	0ED8	06/13	15:50:35.546	34	PageController.cs(1953)			NORMAL	Will  invoke Watson
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2043)			WARNING	Event Manager Exception: System.ArgumentException
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	--------------------
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	Paths that begin with \\?\GlobalRoot are internal to the kernel and should not be opened by managed applications.
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	-----------------
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at System.IO.Path.GetPathRoot(String path)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.GetDefaultScratchSpace()
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.RefreshProperties(OMSqlRetryReader reader)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource..ctor(OMSqlRetryReader reader, Guid protectionGroupId, DpmObjectType objectType, DpmServer server)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource..ctor(DpmServer dpmServer, OMSqlRetryReader reader, Guid protectionGroupId, SQLObjectType objectType)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLObjectFactory.CreateDataSource(OMSqlRetryReader reader, Guid pgId, DpmObjectType objectType, DpmServer server)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmHelper.ConstructDatasource(OMSqlRetryReader reader, Guid protectionGroupId, DpmServer dpmServer, InquiryPath jp)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.ReadOrphanProtectionGroup(IMCatalogDBReader dbReader)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.InitializeProtection()
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetProtectionGroups()
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetDatasourceWithId(Guid dsId)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.get_Datasource()
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.CommonConstruct()
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert..ctor(OMSqlRetryReader alertreader, AlertReader readerHelper, DpmServer server)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertFactory.CreateAlert(OMSqlRetryReader reader, AlertReader dbReaderHelper, DpmServer server)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.CollectAlertInlist(AlertReader dbReader, List`1 listOfAlerts, DateTime thresholdTime, Boolean includeResolvedAlerts, DpmServer dpmServer, Hashtable jobIdToBackupFailedAlertCollectionLocal, Hashtable jobIdToDatasetCopyAlertCollectionLocal, Hashtable jobIdToDatasetVerifyAlertCollectionLocal)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.PopulateFromDatabase(Boolean includeResolvedAlerts)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.GetAlertsThreadStart(Object state)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at System.Threading.ExecutionContext.runTryCode(Object userData)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
    13D0	0ED8	06/13	15:50:35.562	34	PageController.cs(2055)			WARNING	-------------------
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	Caught unhandled exception : System.ArgumentException: Paths that begin with \\?\GlobalRoot are internal to the kernel and should not be opened by managed applications.
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at System.IO.Path.GetPathRoot(String path)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.GetDefaultScratchSpace()
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.RefreshProperties(OMSqlRetryReader reader)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource..ctor(OMSqlRetryReader reader, Guid protectionGroupId, DpmObjectType objectType, DpmServer server)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource..ctor(DpmServer dpmServer, OMSqlRetryReader reader, Guid protectionGroupId, SQLObjectType objectType)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLObjectFactory.CreateDataSource(OMSqlRetryReader reader, Guid pgId, DpmObjectType objectType, DpmServer server)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmHelper.ConstructDatasource(OMSqlRetryReader reader, Guid protectionGroupId, DpmServer dpmServer, InquiryPath jp)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.ReadOrphanProtectionGroup(IMCatalogDBReader dbReader)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.InitializeProtection()
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetProtectionGroups()
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetDatasourceWithId(Guid dsId)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.get_Datasource()
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.CommonConstruct()
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert..ctor(OMSqlRetryReader alertreader, AlertReader readerHelper, DpmServer server)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertFactory.CreateAlert(OMSqlRetryReader reader, AlertReader dbReaderHelper, DpmServer server)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.CollectAlertInlist(AlertReader dbReader, List`1 listOfAlerts, DateTime thresholdTime, Boolean includeResolvedAlerts, DpmServer dpmServer, Hashtable jobIdToBackupFailedAlertCollectionLocal, Hashtable jobIdToDatasetCopyAlertCollectionLocal, Hashtable jobIdToDatasetVerifyAlertCollectionLocal)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.PopulateFromDatabase(Boolean includeResolvedAlerts)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.GetAlertsThreadStart(Object state)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at System.Threading.ExecutionContext.runTryCode(Object userData)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(121)			WARNING	   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
    13D0	0ED8	06/13	15:50:35.578	68	DpmThreadPool.cs(149)			WARNING	Attempting to write error to the event log Paths that begin with \\?\GlobalRoot are internal to the kernel and should not be opened by managed applications.
    13D0	0ED8	06/13	15:50:35.593	02	EventManager.cs(143)			NORMAL	Logging event to NT log from DpmThreadPool.cs(163): FatalServiceError
    13D0	0ED8	06/13	15:50:35.702	68	DpmThreadPool.cs(170)			WARNING	Attempting to invoke Watson
    13D0	0ED8	06/13	15:50:35.718	09	everettexception.cpp(761)			CRITICAL	Exception Message = Paths that begin with \\?\GlobalRoot are internal to the kernel and should not be opened by managed applications. of type System.ArgumentException, process will terminate after generating dump
    

    Here is the event that is thrown on the crash:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="MSDPM" /> 
      <EventID Qualifiers="0">999</EventID> 
      <Level>2</Level> 
      <Task>0</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2012-06-13T15:50:35.000000000Z" /> 
      <EventRecordID>5112</EventRecordID> 
      <Channel>Application</Channel> 
      <Computer>xxxxxxxxxx</Computer> 
      <Security /> 
      </System>
    - <EventData>
      <Data>An unexpected error caused a failure for process 'mmc'. Restart the DPM process 'mmc'. Problem Details: <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>6/13/2012 3:50:35 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>ArgumentException</ExceptionType><ExceptionMessage>Paths that begin with \\?\GlobalRoot are internal to the kernel and should not be opened by managed applications.</ExceptionMessage><ExceptionDetails>System.ArgumentException: Paths that begin with \\?\GlobalRoot are internal to the kernel and should not be opened by managed applications. at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck) at System.IO.Path.GetPathRoot(String path) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.GetDefaultScratchSpace() at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.RefreshProperties(OMSqlRetryReader reader) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource..ctor(OMSqlRetryReader reader, Guid protectionGroupId, DpmObjectType objectType, DpmServer server) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource..ctor(DpmServer dpmServer, OMSqlRetryReader reader, Guid protectionGroupId, SQLObjectType objectType) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLObjectFactory.CreateDataSource(OMSqlRetryReader reader, Guid pgId, DpmObjectType objectType, DpmServer server) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmHelper.ConstructDatasource(OMSqlRetryReader reader, Guid protectionGroupId, DpmServer dpmServer, InquiryPath jp) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.ReadOrphanProtectionGroup(IMCatalogDBReader dbReader) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.InitializeProtection() at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetProtectionGroups() at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetDatasourceWithId(Guid dsId) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.get_Datasource() at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert.CommonConstruct() at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.ReplicaAlert..ctor(OMSqlRetryReader alertreader, AlertReader readerHelper, DpmServer server) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertFactory.CreateAlert(OMSqlRetryReader reader, AlertReader dbReaderHelper, DpmServer server) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.CollectAlertInlist(AlertReader dbReader, List`1 listOfAlerts, DateTime thresholdTime, Boolean includeResolvedAlerts, DpmServer dpmServer, Hashtable jobIdToBackupFailedAlertCollectionLocal, Hashtable jobIdToDatasetCopyAlertCollectionLocal, Hashtable jobIdToDatasetVerifyAlertCollectionLocal) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.PopulateFromDatabase(Boolean includeResolvedAlerts) at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.GetAlertsThreadStart(Object state) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack) at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)</ExceptionDetails></FatalServiceError></Data> 
      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
      </EventData>
      </Event>

    Wednesday, June 13, 2012 4:38 PM

All replies

  • Ended up reinstalling DPM and that didn't work so we backed up everything and rebuilt the box. Restored the database and got the same error on startup. Might be an issue with the db.

    I'm calling it in on Monday to see if support can shed some light on this.

    Saturday, June 16, 2012 12:28 AM
  • We are having the same exact issue.  Event 999 in the event log.  Our console will open to the report section, but once we click on protection groups it crashes.  Hopefully you will write back what Microsoft tells you.
    Monday, July 2, 2012 2:59 PM
  • Very same issue.  Everything works until opening protection groups, then it crashes.
    Wednesday, July 25, 2012 5:57 PM
  • We engaged product support to help us out. Turns out that there was an entry in a table that referenced a database that was in a protection group but the database didn't exist anymore. We sent them a copy of our DB to remove those references and at one admin was able to open the console. I say one admin becuase nobody else was able to open the console without an error. I believe we are still working with support on that issue.
    Wednesday, July 25, 2012 6:02 PM
  • Hello.

    Do you have any news on this?

    Thanks,
    Martin

    Monday, August 27, 2012 10:33 AM
  • Hi

    SP1 for DPM 2012 might fix the issue.

    Here is a similar thread that applies to DPM 2007 but possibly the same as DPM 2012, possibly that the DPM service is crashing:

    http://owsug.ca/blogs/islamgomaa/archive/2010/03/18/DPM-2007-Crash-Event-ID-999.aspx

    another one:

    http://social.technet.microsoft.com/Forums/en-US/dataprotectionmanager/thread/3b359cef-0499-4f25-9321-3107abe173f4

    Monday, August 27, 2012 11:10 AM
  • We looked at all the threads that referenced the MMC crashing but those did not help in our case. By the time the stale entries in the db were removed and we had one guy able to access the console, the backups on that server were stale. We ended up redoing the box and starting over and re-migrating from a DPM 2k7 server that was handling backups while the 2012 box was being worked on.

    Knock on wood, we've been running fine with it ever since.

    Monday, August 27, 2012 11:37 AM
  • I just had this same problem. I opened an ticket at Microsoft support and they quickly provided an solution.

    1. Make a backup op your DPM database
    2. Run the following SQL query against your DPM database;
    update tbl_IM_ProtectedObject
    set PhysicalPath = replace (convert(nvarchar(max),PhysicalPath),'\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy', 'c:\') where PhysicalPath like '%globalroot%'

    • Proposed as answer by Danny Wensky Tuesday, July 22, 2014 6:33 AM
    Thursday, October 10, 2013 11:42 AM
  • Hello VincentK

    This worked for me.

    Thank you very much.

    Kind regards

    Danny

    Tuesday, July 22, 2014 6:34 AM
  • After applying this solution I could open the console. Thank you!!
    Wednesday, November 19, 2014 5:30 PM