Outlook issue

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  Hi GeorgeDD,

  >> all images and formatting are missing when the emails are opened. This only happens to emails sent from the particular sende.

  Does this issue affect other people who receive emails from this sender?
  According to your description, it is recommended to check if the sender selected as Plain Text rather than as HTML when sending the emails:
  

  

  Best regards,
  Yuki Sun 

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  • Proposed as answer by Yuki SunMicrosoft contingent staff Wednesday, May 31, 2017 2:41 PM
  • Edited by Yuki SunMicrosoft contingent staff Tuesday, June 6, 2017 7:45 AM font

  Tuesday, May 30, 2017 3:50 AM
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  Yuki, I didn't change message format to plain text before sending. I have this issue only when I sent emails to a particular user, who is an external user. Any other suggestions?

  GeorgeDD

  Tuesday, June 6, 2017 7:41 AM
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  Hi GeorgeDD,

  >> I have this issue only when I sent emails to a particular user, who is an external user.

  If the issue only occurs to the particular external user, please have a check at the Outlook Properties of the specific contact and see if the Internet format is set as "Send as Plain Text Only":

  

  For more information, you may refer to the following article:

  https://www.msoutlook.info/question/732

  Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

  Best regards,
  Yuki Sun

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  Please remember to mark the replies as answers if they helped.

  If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

  
  
  
  
  

  • Edited by Yuki SunMicrosoft contingent staff Wednesday, June 7, 2017 3:12 AM
  • Marked as answer by Each name is in use Friday, June 9, 2017 1:37 AM

  Tuesday, June 6, 2017 7:46 AM