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users cannot change their password now because the domain is not available RRS feed

  • Question

  • Hi All,

    I recently migrate from windows nt 4.0 to windows server 2003 AD (3 DCs)

    Users on their windows xp computers can not change their password when they use "Ctrl+Alt+Del" keys.

    The message they received is "The system cannot change your password now because the domain is not available"

    I notices that User Logon Name (UPN) is empty, they just have DOMAIN\User format.

     

    Any Ideas?


    Regards. José Osorio.
    Wednesday, September 7, 2011 6:12 AM

Answers

  • Hello,

    in AD UC open the user account properties sand set the UPN manual to the domain name, it should be in the list.

    Also make sure that all domain machines use ONLY the domain DNS server on the NIC and not external ones. Please post an unedited ipconfig /all from the DC/DNS server and a user machine, so we can verify some settings.


    Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:50 AM
    Wednesday, September 7, 2011 6:26 AM
  • Hi !

    Meinolf is right for UPN and also for DNS. Check with ipconfig/all on DC and client pc for setting.

    Please read some articles maybe help you

    http://technet.microsoft.com/en-us/library/bb727133.aspx

    http://support.microsoft.com/kb/257623

    http://www.networkclue.com/os/Windows/server/nt-2003-migration.aspx

     

    Best Regards


    Best regards Abdagic Ahmet Disclaimer: This posting is provided AS-IS with no warranties or guarantees and confers no rights.
    • Proposed as answer by Ahmet Abdagic Wednesday, September 7, 2011 6:38 AM
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:50 AM
    Wednesday, September 7, 2011 6:38 AM
  • Hi,

    Have a look:

    You may receive a "The system cannot change your password now because the domain is not available" error message in Windows XP after you try to change your password
    http://support.microsoft.com/kb/899338


    You receive a "The system cannot change your password now because the domain is not available" error message on a Windows XP-based or Windows 2000-based computer
    http://support.microsoft.com/kb/890953


    If you found this post helpful, please give it a "Helpful" vote. If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties and confers no rights! Always test ANY suggestion in a test environment before implementing!
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:51 AM
    Wednesday, September 7, 2011 6:45 AM
  • It can be due to minmum password age is set to 1 or custom days, when password can be changed & due to this settings it is not allowing to change the password.

    Computer Configuration\Windows Settings\Security Settings\Account Policies\Password Policy

    http://technet.microsoft.com/en-us/library/cc875814.aspx

    To populate UPN suffix, refer below link.

    http://blogs.technet.com/b/heyscriptingguy/archive/2004/12/06/how-can-i-assign-a-new-upn-to-all-my-users.aspx


    Regards  


    Awinish Vishwakarma

    MY BLOG:  http://awinish.wordpress.com


    This posting is provided AS-IS with no warranties/guarantees and confers no rights.
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:51 AM
    Wednesday, September 7, 2011 6:52 AM

All replies

  • Hello,

    in AD UC open the user account properties sand set the UPN manual to the domain name, it should be in the list.

    Also make sure that all domain machines use ONLY the domain DNS server on the NIC and not external ones. Please post an unedited ipconfig /all from the DC/DNS server and a user machine, so we can verify some settings.


    Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:50 AM
    Wednesday, September 7, 2011 6:26 AM
  • Hi !

    Meinolf is right for UPN and also for DNS. Check with ipconfig/all on DC and client pc for setting.

    Please read some articles maybe help you

    http://technet.microsoft.com/en-us/library/bb727133.aspx

    http://support.microsoft.com/kb/257623

    http://www.networkclue.com/os/Windows/server/nt-2003-migration.aspx

     

    Best Regards


    Best regards Abdagic Ahmet Disclaimer: This posting is provided AS-IS with no warranties or guarantees and confers no rights.
    • Proposed as answer by Ahmet Abdagic Wednesday, September 7, 2011 6:38 AM
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:50 AM
    Wednesday, September 7, 2011 6:38 AM
  • Hi,

    Have a look:

    You may receive a "The system cannot change your password now because the domain is not available" error message in Windows XP after you try to change your password
    http://support.microsoft.com/kb/899338


    You receive a "The system cannot change your password now because the domain is not available" error message on a Windows XP-based or Windows 2000-based computer
    http://support.microsoft.com/kb/890953


    If you found this post helpful, please give it a "Helpful" vote. If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties and confers no rights! Always test ANY suggestion in a test environment before implementing!
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:51 AM
    Wednesday, September 7, 2011 6:45 AM
  • It can be due to minmum password age is set to 1 or custom days, when password can be changed & due to this settings it is not allowing to change the password.

    Computer Configuration\Windows Settings\Security Settings\Account Policies\Password Policy

    http://technet.microsoft.com/en-us/library/cc875814.aspx

    To populate UPN suffix, refer below link.

    http://blogs.technet.com/b/heyscriptingguy/archive/2004/12/06/how-can-i-assign-a-new-upn-to-all-my-users.aspx


    Regards  


    Awinish Vishwakarma

    MY BLOG:  http://awinish.wordpress.com


    This posting is provided AS-IS with no warranties/guarantees and confers no rights.
    • Marked as answer by Yan Li_ Tuesday, September 13, 2011 2:51 AM
    Wednesday, September 7, 2011 6:52 AM