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Windows Update Error code 80240038 RRS feed

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    hi

    on the windows update window i receive the following error:

    WIDNOWS COULD NOT SEARCH FOR NEW UPDATES

    error code: 80240038

    i have windows vista home premium preinstalled on my HP laptop

    the same error on my other laptop that has windows vista home basic.

     

    please advice me what to do..

    my last successful check for updates was on the 14th,Aug,2008 .. please advice me how to fix this error and i have tried the system restore but the oldest restore point is on the 1st,sep,2008 and it didn't fix the problem .

     

    i think this problem occured after uninstalling NORTON ANTIVIRUS that came with my both laptops.

     

    please help

    Tuesday, September 23, 2008 9:41 AM

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     Hanitoo wrote:

     

    hi

    on the windows update window i receive the following error:

    WIDNOWS COULD NOT SEARCH FOR NEW UPDATES

    error code: 80240038

    i have windows vista home premium preinstalled on my HP laptop

    the same error on my other laptop that has windows vista home basic.

     

    please advice me what to do..

    my last successful check for updates was on the 14th,Aug,2008 .. please advice me how to fix this error and i have tried the system restore but the oldest restore point is on the 1st,sep,2008 and it didn't fix the problem .

     

    i think this problem occured after uninstalling NORTON ANTIVIRUS that came with my both laptops.

     

    please help

     

    1 - Download and run the Norton Removal Tool

     

    2 - Reset Windows Internet Explorer 7

     

    3 - If still no joy, download and run AU Check (v78) by Eddie Bowers (Security Support - Microsoft Corporation)

     

     

    [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

    Tuesday, September 23, 2008 11:57 AM

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     Hanitoo wrote:

     

    hi

    on the windows update window i receive the following error:

    WIDNOWS COULD NOT SEARCH FOR NEW UPDATES

    error code: 80240038

    i have windows vista home premium preinstalled on my HP laptop

    the same error on my other laptop that has windows vista home basic.

     

    please advice me what to do..

    my last successful check for updates was on the 14th,Aug,2008 .. please advice me how to fix this error and i have tried the system restore but the oldest restore point is on the 1st,sep,2008 and it didn't fix the problem .

     

    i think this problem occured after uninstalling NORTON ANTIVIRUS that came with my both laptops.

     

    please help

     

    1 - Download and run the Norton Removal Tool

     

    2 - Reset Windows Internet Explorer 7

     

    3 - If still no joy, download and run AU Check (v78) by Eddie Bowers (Security Support - Microsoft Corporation)

     

     

    [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

    Tuesday, September 23, 2008 11:57 AM
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    It worked for me buddy. Thanks a lot.....

    Tuesday, September 23, 2008 9:08 PM
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     Imasmo wrote:

    It worked for me buddy. Thanks a lot.....

     

    YW. Glad to help and thank you for your feedback, Imasmo.

    Wednesday, September 24, 2008 4:38 AM
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    Thanks alot ..

    Smile

    it worked very well ,,,,

     

    Friday, September 26, 2008 10:58 PM
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     Hanitoo wrote:

    Thanks alot ..

    it worked very well ,,,,

     

    YW. Glad to help and thank you for your feedback, Hanitoo.

     

    Saturday, September 27, 2008 4:33 AM
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    I tried all three of these steps and still no joy. Thanks for trying though, nobody else seems to know anything at all about this error code.

     

    Saturday, October 4, 2008 1:12 PM
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    dear zzbumfluff

    have u downloaded the  AU CHECK tool ?? and u should run it as an administrator

    this is the link for the tool :

     

    http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263

     

    many thanks to Vincenzo Di Russo

    Saturday, October 4, 2008 1:40 PM
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    I have been getting thissame erro code, and I ran the Norton Removal Tool, reset IE  but when I go to yor third link or AU Check (v78) I cannot find this applicaton on that web page.  I have already opened a ticket wih Microsoft and have gone through every possible step you can think of so they decided to get the "Vista speciaist's" involved.  Nothing is working and I am so fed up with Vista.  Do you have another link to this AU Check because again, I search for it on that web site and it comes back with no results?!  Thanks.
    LJ
    Thursday, January 15, 2009 3:37 AM
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    error code 80240038 seems to have no solution on the microsoft website.  the few answers provided by microsoft have come full circle back to where they started.  how can this error be fixed easily?
    Sunday, February 15, 2009 11:24 PM
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    I have just had the same problem after using a vista recovery-cd for a computer. I solved my problem :
    Run windows update - Disable automatic updates - Close window - Run securitycenter - set to automatic update - Run windows update again.
    Tuesday, November 24, 2009 10:10 PM
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    Solution I found working.

    First of my Updates weren't working, I was getting Windows Update error 80200053.

    So I had to reset Windows Update, downloaded and ran the "FixIt" tool:

    http://support.microsoft.com/kb/971058

    Restarted.

    After reset I got Windows Update error 80240038. I had to reset Internet Explorer.

    To reset IE go to Tools>Internet Options>Advanced>Reset...>Reset.

    After that updates worked great.

     

    Hope that helps someone ;)

     

    Good luck!

    • Proposed as answer by electech_poc Monday, March 7, 2011 11:40 PM
    Thursday, November 25, 2010 7:03 PM
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    Solution I found working.

    First of my Updates weren't working, I was getting Windows Update error 80200053.

    So I had to reset Windows Update, downloaded and ran the "FixIt" tool:

    http://support.microsoft.com/kb/971058

    Restarted.

    After reset I got Windows Update error 80240038. I had to reset Internet Explorer.

    To reset IE go to Tools>Internet Options>Advanced>Reset...>Reset.

    After that updates worked great.

     

    Hope that helps someone ;)

     

    Good luck!

    The FixIt tool worked for me thanks!
    Monday, March 7, 2011 11:41 PM