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Forwarded Caller CLI RRS feed

  • Question

  • Hi,

    It's my understanding that in Lync if you forward your Lync calls to say your mobile. When you receive the call on the mobile you see the call as if it was direct to you, in that the caller ID shows the original callers ID, not that of your Lync system which the call came through. A cool feature but giving me headaches with billing.

    Does anyone know how to stop these forwarded calls showing the original callers number and instead say your DDI?

     

    Example.

    07920 842222 calls 020 7399 7658

    020 7399 7658 is set to forward to 07825 527 653

    When the call hits 07825 527 653 it shows the caller ID as 07920 842222

     

    What I'd like to see is that when the call hits 07920 842222 it shows the caller ID as 020 7399 7658.

    Thanks,

    Pete

     

     

    Thursday, December 1, 2011 5:05 PM

Answers

All replies

  • You can add a refered by header to the call if you can pull this out in your billing you could use that. To enable the referred by header look here http://unitycomms.com/2011/08/04/forwarded-calls-dont-contain-the-called-partys-number/

     


    Chris Clark - | MCTS:OCS & UC Voice Specialization | MCSE | MCSA | CCNA http://www.unitycomms.com
    • Proposed as answer by _ChrisClark_ Sunday, December 4, 2011 5:58 PM
    • Marked as answer by Peter Pendlebury Tuesday, December 6, 2011 12:09 PM
    Thursday, December 1, 2011 5:29 PM
  • Chris,

    Thanks. Just one further question. Does the referred by ID appear for all calls or just those forwarded calls? For us crucially it would need to be all.

    P

    • Proposed as answer by Santosh_More Sunday, December 4, 2011 2:32 PM
    Friday, December 2, 2011 9:10 AM
  • Pete

    I haven't double checked but I would have to assume that it would only put in a referred by id in for calls that were "referred". If this is just for billing could you not modify the reporting to check both fields or alternatively process the file before reporting. All I can suggest is give it a try.

    Chris


    Chris Clark - | MCTS:OCS & UC Voice Specialization | MCSE | MCSA | CCNA http://www.unitycomms.com
    • Proposed as answer by _ChrisClark_ Sunday, December 4, 2011 5:58 PM
    Friday, December 2, 2011 1:13 PM
  • Hi,

    Current SIP provider (Pure IP) don't support this field. Is there any other way you can think of?

    P

    Monday, December 5, 2011 2:12 PM
  • Neither did the ISP I was using but they wanted business from Microsoft Lync customers so I told them they would need to change their system otherwise I would use another provider. I believe they used a script in their Acme Packets SBC to move the field into one they supported. I would use the same tactic of threatening to take your business elsewhere.


    Chris Clark - | MCTS:OCS & UC Voice Specialization | MCSE | MCSA | CCNA http://www.unitycomms.com
    Monday, December 5, 2011 4:32 PM
  • OK. I'm happy to mark as answered as you did essentially tell me how to do it. The SIP provider have offered to do the billing which may actually be a better result anyway but they still can't log that field. I've mentioned to them that going forward they need to look at it as not everyone will comply.

    Thanks for you help.

    P

    Tuesday, December 6, 2011 12:08 PM