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WINDOWS 8.1 BSOD Bad_Pool_Header RRS feed

  • Question

  • Recently upgraded to windows 8.1 from windows 8 . Started having bsod .

    DMP files are here http://www.mediafire.com/download/n6n9haa3z34a4gk/W8.rar

    I need help ASAP . Thank you guys in advance .

    Friday, April 4, 2014 7:39 AM

All replies

  • Hi,

    All of the attached DMP files are of the BAD_POOL_HEADER (19) bug check.

    This indicates that a pool header is corrupt.

    BugCheck 19, {20, ffffe00000eb1150, ffffe00000eb1410, c2c0015}

    0: kd> !pool ffffe00000eb1150
    Pool page ffffe00000eb1150 region is Unknown
     ffffe00000eb1000 size:  150 previous size:    0  (Allocated)  File
    *ffffe00000eb1150 size:  2c0 previous size:  150  (Free ) *Io   Process: c0bad4330cb1b58b
            Pooltag Io   : general IO allocations, Binary : nt!io

    ^^ The pool block we're looking at within the pool page belongs to general IO allocations (*Io).

    0: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`25b52388 fffff803`4c50c4cf nt!KeBugCheckEx
    ffffd000`25b52390 fffff803`4c3205b9 nt!ExFreePoolWithTag+0x11ff
    ffffd000`25b52460 fffff803`4c322174 nt!IopCompleteRequest+0x79
    ffffd000`25b52560 fffff800`01de23b8 nt!IopfCompleteRequest+0x6a4
    ffffd000`25b52670 00000000`00000000 CLVirtualDrive+0x33b8

    ^^CyberLink Virtual Device driver appears to have overwritten the pool block and caused corruption given the fact that the bugcheck was called after the nt!ExFreePoolWithTag routine.

    --------------

    Check for any CyberLink software updates (I'd link but it appears I cannot until I am verified).

    -- If not available, uninstall any/all CyberLink software ASAP for troubleshooting purposes.

    Regards,

    Patrick



    Monday, April 7, 2014 9:47 AM