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Accidental Deny RRS feed

  • Question

  • If a user hits deny on their device. How can they get the notification to prompt again, so they can hit approve?

    They hit deny on their mobile (Authenticator App and Work email is on this device)

    Now they cant get emails, and possibly they are no longer getting any notifications on the device? 

    Thanks,

    SJ

    Tuesday, January 29, 2019 8:34 PM

All replies

  • If this is a corporate account/ Azure account the MFA settings on the tenant may be set to block users after denying a logon and select fraud on the next pop up.  Once they are blocked nothing happens until administratively unblocked.
    Wednesday, February 13, 2019 11:43 AM