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Windows 7 Pro BSOD at login RRS feed

  • Question

  • Hello -

    Windows 7 Pro laptop is throwing stop errors (0x51) immediately after login.
    System will run in SafeMode, otherwise it's of no use.
    memtest86 ran without incident for 2 hours, so I assume memory is OK.
    System passes all diagnostics tests run from bootable diag partition. 
    ~~~~~~~~~~
    event log shows these errors:

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-PnP
    Date:          6/22/2012 9:03:29 AM
    Event ID:      219
    Task Category: (212)
    Level:         Warning
    Keywords:     
    User:          SYSTEM
    Computer:      mybox
    Description:
    The driver \Driver\WUDFRd failed to load for the device

    USB\VID_0A5C&PID_5800&MI_01\7&66de6c9&0&0001.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-PnP"

    Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
        <EventID>219</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>212</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-22T16:03:29.827218200Z" />
        <EventRecordID>151160</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="56" />
        <Channel>System</Channel>
        <Computer>mybox</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="DriverNameLength">44</Data>
        <Data

    Name="DriverName">USB\VID_0A5C&amp;PID_5800&amp;MI_01\7&amp;66de6c9&amp;0&amp

    ;0001</Data>
        <Data Name="Status">3221226341</Data>
        <Data Name="FailureNameLength">14</Data>
        <Data Name="FailureName">\Driver\WUDFRd</Data>
        <Data Name="Version">0</Data>
      </EventData>
    </Event>


    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          6/22/2012 9:13:13 AM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      mybox
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000051

    (0x00000001, 0x8d41c008, 0x0149b000, 0x00000374). A dump was saved in:

    C:\Windows\Minidump\062212-12932-01.dmp. Report Id: 062212-12932-01.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WER-SystemErrorReporting"

    Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-22T16:13:13.000000000Z" />
        <EventRecordID>151306</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>mybox</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">0x00000051 (0x00000001, 0x8d41c008, 0x0149b000,

    0x00000374)</Data>
        <Data Name="param2">C:\Windows\Minidump\062212-12932-01.dmp</Data>
        <Data Name="param3">062212-12932-01</Data>
      </EventData>
    </Event>

    Log Name:      System
    Source:        Disk
    Date:          6/23/2012 1:51:27 PM
    Event ID:      11
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      mybox
    Description:
    The driver detected a controller error on \Device\Harddisk1\DR1.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Disk" />
        <EventID Qualifiers="49156">11</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-23T20:51:27.837938000Z" />
        <EventRecordID>151628</EventRecordID>
        <Channel>System</Channel>
        <Computer>mybox</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\Harddisk1\DR1</Data>

    <Binary>0E01680001000000000000000B0004C003010000000000000000000000082D0000000

    000000000007BF8010000000000FFFFFFFF060000004000000000000000000006120800001000

    0000003C000000000000000051F2860000000008B00B850000000000000000000000000000000

    00000000000000000000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>
    ~~~~~~~~~~

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 51
      BCP1: 00000001
      BCP2: 8D61A2D8
      BCP3: 0149B000
      BCP4: 00000374
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\062312-29593-01.dmp
      C:\Users\install\AppData\Local\Temp\WER-51121-0.sysdata.xml

    ~~~~~~~~~~~~~~~

    062312-29593-01.dmp 6/23/2012 1:18:16 PM REGISTRY_ERROR 0x00000051 0x00000001 0x8d61a2d8 0x0149b000 0x00000374 ntoskrnl.exe ntoskrnl.exe+dee9c     32-bit ntoskrnl.exe+dee9c ntoskrnl.exe+20c32b ntoskrnl.exe+20c28a ntoskrnl.exe+20a835  I:\Minidump\062312-29593-01.dmp 4 15 7601 166,093 

    I've attached a dmp file...hope someone can assist me.

    Sunday, June 24, 2012 9:29 PM

Answers

  • Hi,


    Regarding the BSOD error code 0x51, you can refer to Bug Check 0x51: REGISTRY_ERROR.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Perform a system restore to test the issue

    2. Test the issue in Clean Boot  .

    3. Update all your drivers


    Furthermore, I suggest that you can contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Wednesday, July 4, 2012 6:50 AM
    Wednesday, June 27, 2012 8:59 AM

All replies

  • Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?


    Hope this helps, Gerry

    Monday, June 25, 2012 12:01 AM
  • First question: Is this a fresh reinstall of Windows?  If so, it is very likely an AHCI / SATA / IDE setting in the BIOS.

    If this is a pre-existing install, which has suddenly gone bad, have you tried the following:

    1) Tap F8 during startup to enter "Windows Advanced Startup Options" then choose LAST KNOWN GOOD CONFIGURATION?

    2) If that doesn't work, have you tried using a System Restore Point from within safe mode to go back a day or two?

    3) Try installing CCleaner and using the "Registry Cleaner" function (not likely to work, but what you are experiencing is clearly a registry fault).

    Worst case scenario, I would try to create a new user from within safe mode, with administrator rights, and see if that user can log in to Windows normally.  If you're lucky, the corrupted data may be under HKEY_LOCAL_USER for the user you're trying to log in with (C:\users\INSTALL, by the looks of things).  Once you're logged in with that user, you can copy your data from the old profile over to the new one.

    -NuAngel


    Don't forget, if you find the help you need, click the "Propose as Answer" link at the bottom of the post containing the solution!
    NuAngel.net

    Monday, June 25, 2012 1:12 AM
  • Hi,


    Regarding the BSOD error code 0x51, you can refer to Bug Check 0x51: REGISTRY_ERROR.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Perform a system restore to test the issue

    2. Test the issue in Clean Boot  .

    3. Update all your drivers


    Furthermore, I suggest that you can contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Wednesday, July 4, 2012 6:50 AM
    Wednesday, June 27, 2012 8:59 AM
  • Perform a disk check. Go to Computer. Right click on the system drive>Properties>Tools> Check now. Tick both the options. Start. Schedule. Reboot as required. Check.
    Thursday, June 28, 2012 8:39 PM