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Roll UP 8 - The Microsoft Service Manager Self Service Portal is installed on this computer RRS feed

  • Question

  • I try install Roll UP 8 and get error after start scsm roll up8 installer.

    Tuesday, January 12, 2016 11:40 AM

Answers

  • Following steps mentioned under "Unable to Install the New Self Service Portal After Uninstalling the Old Portal" section in Troubleshooting Guide (https://technet.microsoft.com/en-us/library/hh914195.aspx) should help you.
    Tuesday, January 12, 2016 4:37 PM
  • Hello,

    You should first uninstall the old portal, and clean the registry of the previous installation. Please follow the link provided by Abhishek to get more details about the new portal installation.

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yan Li_ Wednesday, January 20, 2016 4:00 AM
    • Marked as answer by Yan Li_ Sunday, January 24, 2016 5:31 AM
    Friday, January 15, 2016 5:22 AM

All replies

  • Following steps mentioned under "Unable to Install the New Self Service Portal After Uninstalling the Old Portal" section in Troubleshooting Guide (https://technet.microsoft.com/en-us/library/hh914195.aspx) should help you.
    Tuesday, January 12, 2016 4:37 PM
  • Hello,

    You should first uninstall the old portal, and clean the registry of the previous installation. Please follow the link provided by Abhishek to get more details about the new portal installation.

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yan Li_ Wednesday, January 20, 2016 4:00 AM
    • Marked as answer by Yan Li_ Sunday, January 24, 2016 5:31 AM
    Friday, January 15, 2016 5:22 AM
  • You must uninstall old portal first.
    Sunday, January 17, 2016 9:33 PM