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routing based on presence RRS feed

  • Question

  • Hi Everyone,

    We are busy with our first enterprise voice deployment.  so far I think I have a hold on most of the thigns, but one that is puzzling me is what happens when I simply press "Call" on a user's contact card - and specifically a user who has a telephone number or cell number configured in AD.  What happens is that Lync automatically seems to call the Cell phone, and not make the call Lync call - even though the user's status is Online and available.

    Is there any way I can manage this?  Obviously you would want to have a Lync call wherever possible, to cut down on telephony costs.

     

    thanks....


    http://blogs.umtsa.co.za/nicoo
    Friday, August 19, 2011 7:56 AM

Answers

All replies

  • Hi,

    Where are you picking up the contact card? in Lync or somewhere else?

    It should do a Lync call by default, and only a mobile/other if you choose the dropdown.

    Are they definitly a Lync user? Are they showing up online? Are they an Enterprise Voice user?

    thanks


    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe for updates: Email or RSS
    Twitter @tomarbuthnot
    Friday, August 19, 2011 9:04 AM
  •  

    Check out the following Technet Article. 

     

    http://technet.microsoft.com/en-us/library/gg398300.aspx

     

    by using set-csclientpolicy and setting the EnableVOIPCallDefault to true anytime a user places a call it calls Lync.

    • Proposed as answer by Noya Lau Tuesday, August 23, 2011 1:27 AM
    • Marked as answer by Noya Lau Thursday, August 25, 2011 8:34 AM
    Friday, August 19, 2011 6:59 PM
  • That did the trick, thanks jyoungjr!
    http://blogs.umtsa.co.za/nicoo
    Wednesday, August 24, 2011 9:49 AM