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Word hangs up with mailmerge RRS feed

  • Question

  • I have been using Excel and Word with Mailmerge for years. Office 2010 worked fine until recently. When I start a mailmerge doc, select data source, edit data source, then merge and edit individual docs, Word hangs up: says "not responding." I tried making an entirely new data source file. That worked for a short while, then the same thing happened again. Now any data file I use hangs up Word.
    Wednesday, August 29, 2012 4:05 PM

Answers

  • Hello,

    This problem may causes by 3rd-party add-in, we can test mail merge in Safe Mode, you can run this command: winword.exe /safe.

    • In Windows 7 or Windows Vista, click Start, click All Programs, click Accessories, and then select Run.
      winword.exe /safe
      Note: There is a space between "winword.exe" and "/safe".

    If the problem does not appear in Word safe mode, you can disable add-ins troubleshoot this problem.

    You can follow the steps "Disable the Startup folder add-ins" and "Delete the COM add-ins registry keys" in the KB article: http://support.microsoft.com/kb/921541


    Best Regards. 


    William Zhou

    TechNet Community Support

    Tuesday, September 4, 2012 1:53 AM

All replies

  • Hello,

    This problem may causes by 3rd-party add-in, we can test mail merge in Safe Mode, you can run this command: winword.exe /safe.

    • In Windows 7 or Windows Vista, click Start, click All Programs, click Accessories, and then select Run.
      winword.exe /safe
      Note: There is a space between "winword.exe" and "/safe".

    If the problem does not appear in Word safe mode, you can disable add-ins troubleshoot this problem.

    You can follow the steps "Disable the Startup folder add-ins" and "Delete the COM add-ins registry keys" in the KB article: http://support.microsoft.com/kb/921541


    Best Regards. 


    William Zhou

    TechNet Community Support

    Tuesday, September 4, 2012 1:53 AM
  • check this link this may help you out

    http://answers.microsoft.com/en-us/office/forum/office_2007-word/mail-merge-freezes-in-word-2007/49b2994f-50af-4d94-b73c-a274a1051690

    http://www.java-tips.org/java-tutorials.html
    • Edited by alpesh.wing Saturday, July 4, 2015 11:28 AM
    Wednesday, September 5, 2012 10:34 AM