External user unable to access document


  • Hi,
    May i know is there a update on share point online recently?

    I have this error starting from dec 2016.

    When external user access the sharepoint, they are getting error: "We are sorry, but can't be found in the directory. Please try again, while we try to automatically fix this for you."

    It is fine when i send new invitation. I check the user details found that the domain is different.
    The old account was created with, but new account is created with 


    does anyone know how to solve this problem?

    Wednesday, January 11, 2017 8:18 AM

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