none
External user unable to access document

    Question

  • Hi,
    May i know is there a update on share point online recently?

    I have this error starting from dec 2016.

    When external user access the sharepoint, they are getting error: "We are sorry, but xx@outlook.com can't be found in the abc.sharepoint.com directory. Please try again, while we try to automatically fix this for you."


    It is fine when i send new invitation. I check the user details found that the domain is different.
    The old account was created with xxx.onmicrosoft.com, but new account is created with 

    i:0#.f|membership|xxxoutlook.com#ext#@abc.com

    does anyone know how to solve this problem?

    Wednesday, January 11, 2017 8:18 AM

All replies