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does not recognize when a cd is put in drive RRS feed

  • General discussion

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    I have windows vista home version , I can burn cd and dvds and play them, butwhen I put in a cd that I did not burn or is one I purchased a box comes up asking if I want to name the blank disc or format, it does not accept that it has data on it or pictures on it. I have changed the autoplay and it still does not work. It will play rented dvds and ones that I buy but it is the data cds it will not recognize.

     

    thanks

    kinger56

    Monday, November 17, 2008 4:11 PM

All replies

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    Hi,

     

    Before moving on, please let me know if only one CD cannot be read or all CDs cannot be read.

     

    Then, please test the issue in Safe Mode.

     

    Safe Mode

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    1. Restart the computer.

    2. Keep pressing the F8 key until the Windows Startup menu appears.

    3. Choose Safe Mode, and press Enter.

    4. Please test the issue in Safe Mode.

     

    If the issue still persists, please let me know.

     

    Thanks.

    Wednesday, November 19, 2008 6:38 AM
    Moderator