DPM console crashes 20 minutes into backup RRS feed

  • Question

  • DPM 2012 Keeps Crashing - Backup to Tape Job

    We've had <acronym title="Data Protection Manager">DPM</acronym> 2012 SP1 running fine for a long time now, but just this week we've been having an issue with a particular backup to tape job.

    The job failed, and despite attempting to re-run the job again after running for 20 minutes or so, copying GBs of data the <acronym title="Data Protection Manager">DPM</acronym> Console Crashes
    Affected area: -
    Occurred since: 10/10/2013 13:26:18
    Description: The back up to tape job failed for the following reason: (ID 3311)
    More information
    Detailed Errors View Detailed Errors
    Recommended action: Run backup to tape job again...
    Resolution: To dismiss the alert, click below
    The <acronym title="Data Protection Manager">DPM</acronym> service terminated unexpectedly during completion of the job. The termination may have been caused by a system reboot. (ID 910)
    The <acronym title="Data Protection Manager">DPM</acronym> Console (on the client) closes relating to the fact that it has no connection to the <acronym title="Data Protection Manager">DPM</acronym> 2012 Server and/or SQL Agents etc.

    On the <acronym title="Data Protection Manager">DPM</acronym> 2012 Server Event Log:
    Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {05302500-b563-11d7-8128-00b0d0a16cd7} and Name HWPRV is [0x80040154, Class not registered
    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    The <acronym title="Data Protection Manager">DPM</acronym> 2012 "click for more information" opens to the usual blank place-holder on Microsoft's website either stating the same error information, or not information at all.

    The <acronym title="Data Protection Manager">DPM</acronym> 2012 Server is up-to-date and has also been cold rebooted, but problem still occurs. SQL database problem perhaps?

    Any help would be appreciated.

    Tuesday, September 2, 2014 1:03 PM

All replies

  • Hi

    Is it only when 1 certain backup runs that the job fails?

    What Update level are you one on DPM?

    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 2, 2014 2:40 PM