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Videos won't play.. Have work-around, need fix RRS feed

  • Question

  • I'll start by prefacing this post that I have done weeks of research on this. The problem is that embedded videos will not load. The loading circle spins and spins and nothing ever happens. I know this is an issue with IE because these videos do work in Chrome, FireFox and Edge. We're having this issue with IE 10 and IE 11. We don't use IE 8 or 9, therefore no testing has been done with those. We are able to recreate this issue on Windows 7, 8.1, and 10. There are plenty of posts out there that provide some steps that I consider a work-around, but not an actual fix. We are an hospital with approximately 4,000 - 5,000 users and telling them how to work around an issue doesn't go over so well. 

    I've tried all the basic troubleshooting: Windows updates, deleting browser history, verifying add-ons and updates (even reinstalling) shockwave & flash. The only suggestion that has worked for us is resetting Internet Explorer settings in the Advanced Tab of Internet Options. We have narrowed down that simply resetting the Internet Zone level to default (Medium-High) fixes the issue as well. Our current zone is set at "Custom" due to Group Policy settings.

    Now, the extremely odd thing about this is that we can set each individual setting for the Internet Zone to match exactly to the Medium-High security zone, but that still does not work. It only seems to work if the security level is set explicitly to Medium-High (have not tested with any other levels.) Even setting the Internet Zone Template in Group Policy (User Configuration/Administrative Templates/Windows Components/Internet Explorer/Internet Control Panel/Security Page, Internet Zone Template and Locked-Down Internet Zone Template) to Medium-High still does not make the videos work. I've tried that GPO setting for both User Configuration and Computer Configuration. I have verified using gpresult that both polices were being applied. I attempted setting this policy with our current structure (all other polices being applied to the user and computer) and with blocking inheritance of other policies to just the user and computer testing with.

    I'm absolutely baffled here. Has anyone experienced this issue themselves? Has anyone been able to fix it if they have? We cannot tell our users to reset their settings each time they need to a watch a video, and we can't recommend they use Chrome (many of our apps not supported by Chrome, don't work in Chrome, and currently unmanaged by GPO.) Anything else I should check?

    Thursday, July 27, 2017 2:58 PM

All replies

  • embedded videos will not load.  with IE 10 and IE 11.

    only suggestion that has worked for us is resetting Internet Explorer settings in the Advanced Tab of Internet Options. We have narrowed down that simply resetting the Internet Zone level to default (Medium-High) fixes the issue as well. Our current zone is set at "Custom" due to Group Policy settings.

    Anything else I should check?

    Sounds like if you used ProcMon to trace RegQueryValue for both cases you might zero in on a difference.  However, in the case of using RIES you would also be including the fact that the ActiveX Flash add-on would be initially disabled.  It also depends on how the video is shown, e.g. it could be coded to be shown by HTML5 or it could be coded to be shown only by an add-on.  So, I think it could also be worthwhile to keep an eye open for exceptions to something that you are seeing as being unconditional (except for the beginning case that you have found.)  Then, if you were able to refine your symptom description by having more cases than just the 2 you appear to have you would have an even better chance of finding the essential difference in cases which work and ones that fail.

    Oh, you say that Edge works.  So you're saying that IE11 on W10 always fails for all examples?  Then another tack would be trying to understand the difference there but it would be harder to do because the implementation is so different.  Perhaps there would be some way to compare those two cases using the Developer Tools.

    Also, what's a "video"?  Does this one have the same effect?
    https://testdrive-archive.azurewebsites.net/Graphics/VideoCity/Default.html

    HTH



    Robert Aldwinckle
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    Tuesday, August 1, 2017 2:57 AM
    Answerer
  • Thanks for the reply Robert.

    I'll try using ProcMon to see if I can further narrow that down. As for "what a video is," it appears to be anything that's embedded, including videos linked directly to YouTube and similar hosting sites like Vimeo. With the link you provided me, in IE, none of the videos that were on the buildings showed up, but everything else worked as intended. Also, as I mentioned in my first paragraph of my initial post, it's not limited to Windows 10 or IE11, we're also seeing this issue with Windows 7. I was able to reproduce the same results with the same site on Win 7 with IE10 and IE11.

    Tuesday, August 1, 2017 7:16 PM
  • Did you ever find a solution? I am seeing this same issue!!
    Wednesday, October 23, 2019 3:20 PM