Problems with a notification for Reviewers RRS feed

  • Question

  • Hello:

     SCSM 2010 SP1 +CU3.

     I'm facing this.

     Working with CR's and wanting to notify a reviewer about Review Activity assigned to him/her.

     So, we followed this: http://blogs.technet.com/b/servicemanager/archive/2010/06/08/automatically-sending-notifications-to-reviewers.aspx, but It doesn't work and I'm completely sure that it's configured right.

     Others notifications (Incidents and Manual Activities) are working fine, so I think the ability to send emails is not the problem.

     Any of you have faced this?

     I'd appreciate your comments and suggestions.


    Felipe Román http://feliperoman.wordpress.com

    Tuesday, May 1, 2012 6:19 PM

All replies

  • I have used that exact to setup mine and it also been through an upgrade to SCSM2012 and it works 100 Percent,

    I would recommend checking that the correct class was selected, as the first time, i chose incident and not review activity.

    As long as you learn something new every day, the day is not wasted.

    Wednesday, May 2, 2012 9:57 AM
  • Hello Fletcher:

     Thanks for your comment.

     I'm completely sure, that this workflow is configured in the right way. But, I'm gonna double check cause I don't know If the client has changed this.

     Any other suggestions would be appreciated.


    Felipe Román http://feliperoman.wordpress.com

    Wednesday, May 2, 2012 11:23 AM
  • Hi:

     I double checked this, and it's still not working.

     Any other suggestion or comment?


    Felipe Román http://feliperoman.wordpress.com

    Wednesday, May 30, 2012 5:20 PM