Skype for business always miss message RRS feed

  • Question

  • recently, Skype for business always miss message, sometimes, I see the dialog pop up, then it will disappear and later I will receive a missed conversation in Outlook.

    Any solution to this?

    Sunday, January 29, 2017 9:46 AM

All replies

  • Anyone?
    Wednesday, February 1, 2017 8:42 AM
  • Hi Aravindhan,

    Single user or multiple ones?

    Is this issue specific to internal users or federated partners?

    Does this issue occur internally or externally or both?

    Wednesday, February 1, 2017 10:35 AM
  • Hi Aravindhan,

    Did this issue occur for all users?

    To this issue, we suggest you do the following steps to troubleshoot:

    1. Update SFB and SFB server to the latest
    2. If this issue occur on specific user, please rebuild his SFB profile
    3. If not, please update office to the latest, then rebuild his outlook profile and SFB  profile

    Best Regards,
    Jim Xu
    TechNet Community Support

    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by jim-xu Saturday, February 4, 2017 9:26 AM
    Wednesday, February 1, 2017 11:42 AM